Service Desk Analyst

Summary about this job

Detail information about job Service Desk Analyst. Terms and conditions vacancy

Our client is looking for Service Desk Analyst with experience in Level 1 and Level 1.5 based in North Sydney.
 
6-12 months contract with a view to extend | Long term opportunity | Great career opportunity.
 
Key Responsibilities:
 

• Providing 1st level IT technical support and support projects
• Provide all technical support, on application and infrastructure
• Check laptop behavior, diagnosis thoroughly and install application accordingly
• Build a corporate image on laptop and Microsoft surface
• iPhone and iPad set up via Mobile device management application Afaria
• Provide support on Citrix, AD and SCCM issues
• Ghost back up through ghost cast server
• Check server status
• IT set up for video conference and presentation in meeting room
• Xerox printer and HP printer issues
• WebEx support for arranging meeting overseas or externally
• Data backup change tapes, run inventory, scratch and retire tape on the file server
• User Initialization, orientation and termination

Key Skills required:

• 2+ years of experience within a Helpdesk Analyst / Support position
• Knowledge and experience using Windows 7/8.1/10, Office 2013/2016 Office 365, Active Directory and sharepoint.
• Basic VMWare and basic Storage and Networking experience
• Good knowledge across iPads, iPhones and other mobile devices
• Supporting SAP environment –good to have
• High attention to detail
• Experience working in ITIL environments a plus
• Proactive personality, willing to learn and grow in the role
• Excellent communications and presentation skills
• Outstanding Customer Service skills
• Work within a global team environment

If you have the required experience, please hit Apply Now or send an updated CV in word format to [email protected].
 
Please note only successful candidates will be contacted.