Roaming IT Manager

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Top position for someone that wants to forge their own path! We need a 'gun' mobile IT Manager that wants to run their own show!

Summary about this job

Help Desk & IT Support

Company: Consilio Group

Location: Gold Coast

Work type: Contract/Temp

Salary: $60,000 - $80,000 + super + car allowance

Phone: +61-3-8454-7352

Fax: +61-7-5651-8762

E-mail: n\a

Site:

Detail information about job Roaming IT Manager. Terms and conditions vacancy

ROAMING IT SUPPORT MANAGER

Top position for someone that wants to forge their own path!

We are a growing Managed Service Provider (MSP) with a strong Project Management focus based on the Gold Coast, Brisbane and Melbourne. With a nationally growing client base, we require the services of a focused and zoned in IT Support Manager.

This role will see the successful candidate manage a small help desk team of 1st & 2nd level support engineers, while yourself being mobile. You’ll be a hands-on manager that will be able to develop client relationship while still completing 2nd and 3rd level support, and managing your team.

Reporting directly to the executive management you’ll have huge input to the direction and management of the support group. You will be involved with varied and interesting tasks, everything from the easy fix through to the complex design. The position provides an opportunity to enhance your experience in multiple aspects of IT support engineering and importantly ‘management’.

REQUIREMENTS
To be successful in this role you must be comfortable supporting & managing the following technologies and have previous experience with most of the following: -

  • Microsoft Server 2008 R2/2012 R2/2016
  • Microsoft Exchange 2010/2013/2016
  • Office 365 and Azure
  • Hyper-V and VMware
  • Remote Desktop / RDP, TeamViewer etc.
  • All forms of Desktop Support (Win7, Win8.1, Win10, OSX)
  • SAN technologies (particularly QNAP & Synology)
  • Networking experience with Sophos, Unifi, & Cisco
  • Commercial experience providing proactive IT advice
  • Experience in designing, implementing and maintaining networks and infrastructure
  • Previous work experience in an Managed Service Provider company is a must.
  • Certifications (Microsoft/ITIL) will also be highly regarded!
  • Certification in a form of Project Management along with the above will put you in high demand.

You will have proven, recent experience in:

  • +5-7 commercial years' experience within IT Support and Management.
  • Experience in supporting network infrastructure, including switches, routers and firewalls.
  • Strong knowledge of networking concepts such as firewalls, routing, file permissions, file and printer sharing.
  • Experience in supporting and maintaining Windows Servers / Desktops, SBS, Active Directory, Exchange, Microsoft SQL Server, Microsoft Office and Microsoft Office 365.
  • Experience supporting virtualized environments.
  • Remote Management tools.
  • Sound ability to quickly identify and diagnose errors and resolve these logically in a short time frame (Strong problem solving and analytical skill).
  • Ability to resolve complex hardware and software faults.
  • Excellent written and verbal communication skills.
  • Great telephone manner.
  • Excellent customer service skills.

ADDITIONAL

$70,000 - $80,000 (prorata) + Super + Car Allowance, commensurate on skills & experience.

This is a contract role for 3 months with expected extensions.
You must be available almost immediately or very quick start.
Full Australian drives license and reliable vehicle.
You must be prepared for a fast faced environment.

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