Remote - Happiness Engineer (Located in Sydney)
Our support team (we call them Happiness Engineers), focuses on going the extra mile to make sure our customers are happy!
Summary about this job
Help Desk & IT Support
Company: Flywheel
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-8349-4856
Fax: +61-7-8217-9500
E-mail: n\a
Site: n\a
Detail information about job Remote - Happiness Engineer (Located in Sydney). Terms and conditions vacancy
- Work with amazing customers across the globe to provide technical support
- You get to visit the USA for all company retreats!
- You get to be part of fast growing tech company
Happiness Engineer
SUPPORT DEPARTMENT -
Join the team and help us build something incredible!
The customer support team is the heart of the Flywheel organization. At other companies, support is an afterthought – often a second class citizen – but not here. At Flywheel we live and breathe customer support, and are looking for some amazing people to help us continue to provide an exceptional experience to our customers.
Our support team (we call them Happiness Engineers), focuses on going the extra mile to make sure our customers are happy. They help with all types of issues ranging from servers down to recommending plugins. Our remote team members have the opportunity to travel to the United States for hands-on training and company retreats.
APPLY NOW!
Think you're a perfect fit?
Here's just a little taste of what we're looking for
OUR IDEA OF A PERFECT CANDIDATE IS SOMEONE WHO...
- Has a desire to help people, and a strong sense of empathy for their needs
- Is genuinely a nice human
- Holds technical knowledge – You're comfortable with the command line/general internet infrastructure (DNS / SFTP Linux, etc.), and you're excited at the prospect of using the latest technology
- Has a willingness to learn new things, and an aptitude for technology
- Has excellent written English – Both short form (emails/chats) and long form (documentation)
THIS ROLE WILL BE RESPONSIBLE FOR...
- Responding to email tickets, online chat or phone calls to help Flywheel customers with their website issues
- Helping to write excellent help documentation – both for internal use and for our customers
- Helping customers migrate their sites to Flywheel
- Debugging and troubleshooting technical problems
Flywheel’s customers are some of the top designers and agencies in the world, and they build beautiful, amazing websites with WordPress. The job of the support team (and everyone at Flywheel) is to help them focus on doing what they love – and leave the hosting to us. If you've built WordPress sites (or are eager to learn), love solving problems for people, and are ready to join a fast-growing company, we'd love to hear from you.