Applications Support Officer

All vacancies of AustraliaInformation & Communication TechnologyApplications Support Officer

Multicap is a leading Queensland Disability Services provider and our growth has resulted in an opportunity for an Applications Support Officer.

Summary about this job

Help Desk & IT Support

Company: Multicap

Location: Brisbane

Work type: Full Time

Salary: $25 - $29.99

Phone: +61-7-2308-9090

Fax: +61-8-4260-2282

E-mail: n\a

Site:

Detail information about job Applications Support Officer. Terms and conditions vacancy

Applications Support Officer

Multicap

  • High needs disability organisation
  • Dynamic, experienced team
  • Queensland wide with opportunities for growth
Multicap is a leading Queensland Disability Services provider, supporting over 1,200 customers and approximately 900 employees. We have experienced substantial growth with the changes from the NDIS in the industry. Due to our our growth we are expending our I.T and Systems team, and seeking an experienced Applications Support Officer. 
 
This is a unique and exciting time to join an organisation where your skills and experience are valued, and your contribution impacts the community and lives of others, this position in particular is to support the use of electronic systems to assist in enhancing the lives of people with a disability, who we support. 
 
Your new role
The purpose of this position is to support the Integration and Systems team, in providing application support to our users by providing software liaison, database management and application management. Reporting to the Systems Integration Manager, you will:
  • Provide application support to users
  • Provide end-to-end resolution for issues, with the objective to restore services in a timely and effective manner
  • Maintain User Guides for software programs
  • Provide reports through exporting and generation of reports
  • Manage the administration of Multicap's electronic systems and managing upgrades
  • Enforcing data security
  • Effectively rolling out updates and patches for users.

This position is a permanent, full-time position based at our Head Office in Eight Mile Plains, with car parking and salary packaging options available (to increase your take home pay). The starting rate of pay is aligned to our EBA, at $27.70per hour (+ Super). 

What you bring

We are looking for someone who has I.T. and systems experience, and who has an understanding of software solutions and their application, whilst being able to communicate technical issues to others. 

  • Minimum 2 years relevant experience in a similar position
  • Experience in software and databases
  • Understanding of how applications and software fit into a large organisation
  • Ability to communicate with a variety of audiences
  • A technical and analytical mind-set and skills
  • High attention to detail
  • Demonstrated ability to work well under pressure.

If you are looking for a position in a fast-paced and growing company, and are passionate about Information Technology and Systems, with a positive and proactive attitude, then we look forward to seeing your application. 

Please note, you will be required to hold a Blue & Yellow Card to work with children and people with a disability (Multicap can help you with this application process). 

 

Application Process

The position will close on the 3rd of July.  Please ensure that you attach a cover letter detailing why you would be a great candidate for this role and also your resume.  The next step in the process is to complete mandatory shortlisting questions.  These questions are important to help us learn more about you and we want to clarify that if you do not complete these questions you cannot be considered for the role so we encourage you to complete these additional questions as quickly as possible. 

About our organisation

Founded in 1962, Multicap has over 50 years experience in providing assistance to people with disability, specialising in high and complex needs. Started by six families who believed in the multiple capabilities of their children, Multicap became  champion of possibly for people with a disability and their families all over Queensland. Today, Multicap is a community of possibility for more than 700 people and their families and provides tailored assistance to individual needs and goals. To find out more visit www.multicap.org.au.

Together we are a community of possibility in all ways and always. 

Responds for Applications Support Officer on FaceBook

Read all comments for Applications Support Officer. Leave a respond Applications Support Officer in social networks. Applications Support Officer on Facebook, LinkedIn and Google+