FX Technical Support

Summary about this job

Detail information about job FX Technical Support. Terms and conditions vacancy

Role responsibilities

• Day to day support of post-trade FX systems, including working with the Business Support team to resolve issues within FX itself and in the overall environment.
• Technical troubleshooting including workflow behaviour, system performance, user experience issues, interfaces (batch & realtime), reporting, and overall environment issues
• Respond to queries from interfacing systems (both external and internal), assist in resolving data, connectivity, and reconciliation issues
• Complete audit requests (internal and external) in a timely manner
• Involvement in FX project work and ensuring the integrity of the Production environment is maintained and kept as priority over all else
• Investigate and develop fixes for small bugs or functionality issues
• Problem & Incident management
• Change management - Ensure that all change that is deployed into Production is tested and verified. Attend regular meetings to discuss the planning of deployments
• Resolution of major incidents in a time-sensitive environment
• Ensure the batches for FX all complete in a timely manner and the system is up to date by the start of the next business day
• Monitoring of maintenance and capacity (DB sizing, file system sizing/archiving/retention/cleanup, server resources)

Required skills

• Knowledge of trade, deliverable and event life-cycles in FX.
• Extensive experience with some version of UNIX. Linux preferred but not essential
• Knowledge in handling Windows server environment
• Database experience is essential - Microsoft SQL Server ideal but other DB types are acceptable.
• Ability to troubleshoot and think “outside the box” to resolve rarely seen problems
• Ability to read code is essential.
• Able to work in an extremely time-sensitive environment
• Understanding of server resourcing

iKas International (Australia) Pty. Ltd. is providing recruitment services for this role.

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