Client Services Engineer - TechOps - Join our award winning team
Build a successful career with Idea 11 – one of Australia's leading AWS consultancies.
Summary about this job
Help Desk & IT Support
Company: Idea 11 Pty Ltd
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-2-2297-2489
Fax: +61-8-6931-3488
E-mail: n\a
Site: n\a
Detail information about job Client Services Engineer - TechOps - Join our award winning team. Terms and conditions vacancy
- AWS Rising Star Partner of the Year A/NZ - 2017
- Boost your career in a leading team
- AWS, Microsoft, Palo Alto Networks
Idea 11 is a leading IT consultancy focused on building next-generation technology systems and delivering awesome customer solutions. We design, build and maintain AWS, hybrid and on-premises environments and were recently awarded the AWS Rising Star Partner of the Year across ANZ for 2017, AFR Fast 100 and CRN Fast 50. We have an awesome team culture, a fun and collaborative workplace and we work together to achieve great outcomes for our clients.
We're looking for a talented person with 1-2 years experience (or recent graduate) to join our TechOps team as a Client Services Engineer. This role is ideal for an individual with untapped capability, excellent customer service skills, a positive attitude and the desire to develop their skills and progress their career.
We are a rapidly growing, industry leading company who has just moved into a purpose-built TechOps facility to cater for this growth. We have a proven track record of accelerating talented engineer's careers - joining us will help you excel and forge your IT career. We provide the pathway, it is up to you to start the journey…
Key day-to-day responsibilities:
- Technical support and troubleshooting across a range of technologies - Microsoft, AWS, etc
- Level 1.5 support and aspects of level 2 support
- Triage, respond and resolve tickets via phone, email and tickets
- Delivering an outstanding customer service experience
- Documentation, including as-built and operational documents
- On-site customer support
Qualities we are looking for:
- An IT tertiary qualification or 1-2 years industry experience
- General IT infrastructure knowledge
- Reliable with a can-do attitude
- Outstanding verbal and written communication
What you will get from us:
- A dynamic, culturally diverse and fun environment
- Learning, learning and more learning – we invest heavily in your future
- Strong potential for career progression within our TechOps or Consulting team
- Opportunities to become a certified professional in AWS, Palo Alto Networks, Microsoft and more….
- A laptop and monthly mobile phone allowance
- Monthly barbecues, team sports and regular social events
Please submit a cover letter with your resume. Really, we want a cover letter. If you don't send one, we'll assume you didn't read the ad. No recruitment agents please.
Want more information? Contact Luke Matthews on 1300 433 211 for a confidential discussion.