Analyst and Database Officer

Summary about this job

Detail information about job Analyst and Database Officer. Terms and conditions vacancy

About the organisation

WaterAid is an international not-for-profit, determined to make clean water, decent toilets and good hygiene normal for everyone, everywhere within a generation. Only by tackling these three essentials in ways that last can people change their lives for good.

About the Role

The Analyst and Database Officer is a key member of the Corporate & Community Engagement department, responsible for management of our database system Raiser’s Edge along with analysis and reporting of our donor data and campaigns.

Job purpose

The Analyst and Database Officer is responsible for all database systems including creating and improving all processes related to Raiser’s Edge.

Key outcomes of this role are to:

1. Ensure WaterAid’s data requirements are met, including maintaining data integrity and security.
2. Provide insights and analysis into campaign performance and donor behaviour to support management reports and decisions.
3. The use of the database is optimised to meet future growth and need for data insight.
4. Ensure performance of regular giving, individual giving and supporter engagement programmes are measured and reported on.
5. Provide reports from Raiser’s Edge as requested for other areas within the Corporate and Community Engagement team or other teams within the organization.
6. Maintain data to ensure high level of accuracy and hygiene.
7. Ensure that all tasks in the supporter services area are completed working closely with the Supporter Engagement Officer to achieve this.
8. Champion data protection processes to help ensure WaterAid meets privacy standards and legal requirements.

Key accountabilities

The Analyst and Database Officer reports to the Marketing Manager and is a member of the Corporate & Community Engagement (CCE) team. The role works cross functionally across the entire organisation both within Australia, and with other WaterAid federation members across the globe. This role also has a high level of interaction with WaterAid donors and supporters.

Key Responsibilities include:

1. Records Processing and Hygiene – Ensure data integrity and create continuous improvement in data processing including creating new importing templates using ImportOmatic for new channels.
2. Coordinate database reporting requirements through regular dialogue with database users to ensure that information is being collected efficiently and consistently.
3. Provide insights and analysis into campaign performance and donor behaviour to support management reports and decisions.
4. Develop, manage and provide a range of reports including but not limited to regular giving and individual giving reports, modelling, lifetime value, donor and campaign trends, objectives quarterly reporting and attrition.
5. Train staff in the Corporate and Community Engagement team in the use of Raiser’s Edge and how to maintain data correctly for their respective areas where necessary.
6. Develop and regulate standard queries, exports and reports to provide information required by members within the Corporate and Community Engagement team and other teams within the organisation. Support departmental staff in tailoring the design and use of the Raiser’s Edge to their needs.
7. Manage implementation of data segmentation strategies of supporters for all individual giving activities including cash appeals, newsletter mailings, cold acquisition mailings and supporter surveys.
8. Work collaboratively with Supporter Engagement Officer to ensure that the workload for the supporter services area is covered including answering donor calls and queries and processing payments a minor percentage of your time.
9. In conjunction with the Business Office implement categorisation and coding protocols
10. Supervise Supporter Engagement volunteers on relevant tasks–Keep up to date with sector and data security practices

Experience and skills:

• Advanced knowledge of the Raiser’s Edge database (or willingness to undertake training), including experience of importing and exporting data, and building complex queries and reports.
• Demonstrated ability to improve process and quality.
• Proven ability to work to a high standard and with an eye for detail, working under own initiative to strict deadlines, and managing accounts and projects simultaneously.
• Strong written and verbal communication skills.
• Strong administrative and excel skills, and other skills required in a self-servicing post.
• Commitment to WaterAid’s values and a working style that reflects these.

To apply for this position, please send a covering letter addressing and your CV to [email protected]