Team Lead - L3 Support

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As one of Australia’s leading IT service providers, we are seeking a Lead who is passionate about the people as much as the tech, to join L3 Support

Summary about this job

Team Leaders

Company: Kiandra IT

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-2-2568-5630

Fax: +61-2-3234-3839

E-mail: n\a

Site: n\a

Detail information about job Team Lead - L3 Support. Terms and conditions vacancy

Kiandra IT is one of Australia’s leading IT service providers and we are currently seeking a highly motivated and passionate Team Lead to join our Level 3 Support Team in Melbourne. This role is a Senior Engineer who is responsible for high-level technical capability and operational management of the Level 3 Support team. Your core drivers are great client service, mentoring and sharing your knowledge with your team members and the wider Technology Service Department, to help foster a supportive and collaborative working environment. This role is 60% utilised, so still gives you the opportunity to keep your hands on the tools.

Required Skills, Knowledge & Attributes:

The successful candidate will have:

8+ years commercial IT experience, ideally within Managed Services
Certifications in current technologies
Understanding of ITIL and Service Management
Demonstrated experience in leading & coaching team members
Skilled in the following technologies & solutions or similar:
- O365
- Azure
- AD, Exchange & Windows Server
- Storage, Backup & DR
- VMware
- Virtualisation (across a range of mediums)
- IP Networking
- Cisco Firewalls

In addition, the below following behaviours will help you be successful in this role:

Excellent verbal and written communication skills
Solutions focused
Able to build strong, collaborative relationships with internal and external stakeholders
Can successfully adapt your approach to the changing needs of a dynamic, fast-paced environment
Able to influence and successfully negotiate with stakeholders to reach an outcome
Analytical and logical approach to problem solving
Maintain composure, remaining calm and focused under pressure
Role model great client service and what it means to be a great senior engineer
High Level of discretion and confidentiality

What makes Kiandra special?

We really care about our staff and have worked hard to build a great working environment with a fun and supportive culture. You will step into an exciting and lively organisation; whose focus is our people as well as technology. By providing enjoyable and challenging roles, career growth and flexibility we promote individual achievement as well as team spirit. We actively encourage our people to strive for excellence and exceed expectations, which has seen us place on BRW’s Best Places to Work list for the last 7 years.

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