Service Desk Analyst

Summary about this job

Detail information about job Service Desk Analyst. Terms and conditions vacancy

• Early July start
• 4 months' contract initially
• Adelaide location

Role and Responsibilities:

• To provide Level 1/2 technical support to internal staff via phone, email and face-to-face
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To take ownership of user problems and be proactive when dealing with user issues.
• To log all calls on the Service Desk logging system.
• Respond to enquiries from clients and help them resolve any hardware or software problems.
• Maintain a log of any software or hardware problems detected.
• Support users in the use of Computer equipment by providing necessary training and advice.
• To allocate more complex calls to the relevant IT Support member.

Skills and Experience Required:

• 3+ years IT Support experience via phone, email and face-to-face
• Excellent telephone manner and communication skills
• Experience working in large organisation/environment is preferred
• Strong all round knowledge of Microsoft technologies like: Windows 7-10, Office 365, Windows Server, Active Directory etc.
• Basic understanding of PC hardware set-up and configuration.
• Strong knowledge of ITIL methodology

Are you interested in this role and match the requirements? Please apply now by clicking the Apply - button below