Technology Services - Service Desk Engineer

Summary about this job

Detail information about job Technology Services - Service Desk Engineer. Terms and conditions vacancy

• Come build something great in a leading tech space - Cloud, SD-WANs, DevSecOps and software defined infrastructure.
• State Support Office, Lewisham based. Travel to other metropolitan locations may be required.
• Generous salary packaging benefits
• Competitive salary plus super

What we do

The St Vincent de Paul Society is a leading provider of community support services and has been assisting people experiencing disadvantage in NSW for more than 130 years. Our people reach out to the most vulnerable in our community through our Conferences, Special Works and Vinnies shops. The Society’s mission is to shape a more just and compassionate society by offering a ‘hands up’ approach to people in need respecting their dignity, sharing our hope and encouraging them to take control of their own destiny.

About the Service

The department has embarked on a transformation journey with the purpose to enable better services, building capability and collaborating effectively across the Society’s technology needs. Led by the Chief Information Officer (CIO), the department has overall responsibility for Strategic Planning, Enterprise Architecture, procurement, delivery and quality assurance of Service Management and Operations, managing the budget and cost allocation for the service portfolio and delivery of technology programs and investments, as well as Information Risk & Security management.

The Role

This role is responsible for front line customer service, driving the delivery of high quality customer support across the Society for all incidents, service and change requests, and manages the business relationship with end users, a fleet of over 3000 end user devices including PC’s, laptops, tablets, Macs, printers, mobiles etc. and the systems that automate the management of this fleet.

The role will actively deliver exceptional customer service, meet Service Level Agreements and Key Performance Indicators together with the Business Engagement Manager for the provision of user support. Working alongside other Service Desk Engineers who provides support across multiple locations, platforms and technologies.

Please click here to review the Position Description.

To be successful in this role, you will need:

• Previous experience working in a Service/Help Desk role
• Effective verbal and written communication skills
• Excellent analytical and problem solving skills to enable effective identification and resolution of IT related issues
• Experienced in Service Desk operations and incident management processes using a Call Management System
• Experienced in Operating Environment including Active Directory, Group Policy, Windows 7 - Windows 10, Exchange, Skype for Business, Mobility, LAN, WAN, Wi-Fi, Printing & Telephony.
• Strong commitment to client-focused operations and working within a collaborative team environment.
• Willingness to travel to Society locations within NSW if/when required

Come and join our team!

We believe our employees are key to our success and in return we offer:

• Job satisfaction working as part of a team making a difference to people’s lives in an organisation that cares about people. 
• Generous salary packaging benefits to employees where a portion of take-home pay is tax-free.  
• In addition to excellent learning and development programs, as a large purpose driven organisation we provide opportunities to grow your career across a range of teams and services.
• Supportive, friendly and values driven team environment and culture.

Prior to an offer of employment, preferred candidates will be required to complete the pre-employment checks including reference checks, a Police check, Working with Children check, Health Declaration and/or a medical check, Right to work in Australia check.

If you have questions about this role, please email to [email protected] quoting job number and position title: Technology Services - Service Desk Engineer / VIN1000

Applications close at 11:30 pm on 10 July 2018.

Please submit your application attaching your Resume including your

responses to the Essential Criteria outlined in the attached Position Description

Information on how to apply 

St Vincent de Paul Society (NSW) is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. The Society strongly encourages applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.