IT Service Desk Engineer

Summary about this job

Detail information about job IT Service Desk Engineer. Terms and conditions vacancy

• Level 1 and 2 support
• North Sydney location
• Great office culture

This is a great opportunity for an effective team player, good problem solver and quick learner to join premium information technology solutions provider in North Sydney. They are looking for a Junior person with at least 1 year commercial work experience and good knowledge of server/ networking/ cloud.  The Service Desk engineer will provide phone, email, remote access and occasionally face to face support.

Skills and expertise required:

• At least 1 year professional experience
• Good knowledge of desktop hardware
• Some knowledge of server hardware
• Good knowledge of Windows OS & office
• Experience in any of the following - Networking, Wifi, Security, Azure, Private Cloud (VMWare / Citrix), Video Conferencing, VOIP

Key Responsibilities:

• Incident classification and logging
• Remote user support
• Application support
• Desktop and Laptop builds
• Incident ownership and escalation
• Liaise with vendors and other third parties to arrange repair of faulty equipment or service
• Server hardware builds
• Ensure response and resolution targets are met

If this sounds interesting, please click APPLY