ICT Support Officer

Summary about this job

Detail information about job ICT Support Officer. Terms and conditions vacancy

ICE Vacations is seeking a talented and client focused ICT Support officer that ICE / OVC's desktop, core and other relevant business applications, telecommunication and other ICT infrastructure.

Key Responsibilities:

• Provide IT support and administration for all OVC offices including but not limited to Microsoft Active Directory, Windows XP, Vista and 7, corporate applications, PC desktop and peripheral hardware.
• Provide 1st and 2nd level helpdesk support for computer users, ensuring a high rate of first call resolution.
• Provide telecommunication system support and administration for all call centre and admin staff operations.
• Assist with support and administration of server and network infrastructure within a reasonable timeframe.
• Create and maintain relevant procedural and system documentation.
• Maintain a company wide asset register.
• Maintain Standard Operating Environment (SOE) images and applications.
• Assist with producing weekly, monthly and quarterly reporting as required.

The successful candidate will posses the following skills and experience:

High level knowledge of Microsoft suite of products (Server, workstation, application levels)

Proven experience supporting end users in an enterprise environment

Ability to work independently and effectively as part of a team

Experience in contact centre operations & best practices (highly regarded)

Strong written and verbal communication skills

Proven ability to work quickly and efficiently to meet deadlines

Results driven with analytical capability

Demonstrated ability to multitask and coordinate a number of projects

Excellent organizational, time management and prioritisation skills

Applicants must be willing and able to work alternating shifts of 9am to 5pm and 11am to 7pm.

Please note VISA holders will not be considered.  

Only Successful candidates will be contacted