Application Support Consultant
Fantastic career opportunity for a highly motivated person to join the leading software provider to the Body Corporate and Strata Management industry.
Summary about this job
Help Desk & IT Support
Company: MaxSoft Pty Ltd
Location: Gold Coast
Work type: Full Time
Salary: n\a
Phone: +61-2-9446-6021
Fax: +61-8-8758-9697
E-mail: n\a
Site: n\a
Detail information about job Application Support Consultant. Terms and conditions vacancy
- Fantastic career opportunity
- Leading software provider to Body Coproate and Strata Management Industry
- Fun & inclussive work environment
MaxSoft is looking for a customer focused and dynamic person to support our StrataMax range of products which is primarily management and accounting software. This is a fantastic career opportunity for an energetic and highly motivated person to join the leading software provider to the Body Corporate and Strata Management industry.
Being a member of our Support Service Desk, you will be responsible for receiving incoming calls and emails, and assisting clients in all aspects of our operations. Your problem solving skills will be used in situations as diverse as fixing bank reconciliations and printer configuration.
Key responsibilities:
- Troubleshoot and resolve application queries and technical issues
- Log and handle incoming support requests via phone and email
- Maintaining a strong relationship with all our clients
- Perform software updates
To be successful in this role you will have:
- Good understanding of accounting practices (Bookkeeping experience)
- Intermediate/advance knowledge of Microsoft Office (Word, Excel, Outlook)
- Strong knowledge of Windows operating systems (Windows 7, 8, 10)
- Previous software support experience
- Strata industry knowledge an advantage
- Excellent customer service skills
- Demonstrated superior problem solving skills
- Excellent communication skills – both verbal and written
- Strong time management skills
- Good organisation skills (manage workload and prioritise tasks)
- The ability to work well in a team environment
- A willingness to learn and share knowledge
You must also be an Australian citizen or permanent resident who is currently living in Australia and wants to work on the Gold Coast. Overseas applicants will not be considered.
We are looking for an exceptional person who can pick up new things easily and work under pressure to meet deadlines. For the right person, we offer an environment full of different, interesting and challenging work, a great team and clients that appreciate the help you provide.
If you meet the above requirements, enjoy working with information technology, love helping people and want to be a member of a high performing support team where new skills will be learnt every day then this job is for you.
Please apply online with your resume and a covering letter that explains your experience and what skills, capabilities and strengths you would bring to the Support Team if successful.