Senior Technical Support Analyst
Senior Technical Support Analyst. Experience in providing customer focused IT solutions and a proactive approach to maintaining internal processes.
Summary about this job
Networks & Systems Administration
Company: Powermarketing & Business Developmen t solutions
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-6745-3270
Fax: +61-2-9373-2728
E-mail: n\a
Site: n\a
Detail information about job Senior Technical Support Analyst. Terms and conditions vacancy
The Company:
Founded in 2001, our client boasts a team rich with experience in all aspects of IT. To help clients build for the future, they are committed to building IT infrastructure and proactive solutions tailored to business owners’ needs. They pride themselves in their ability to provide an all-encompassing solution and taking ownership of their IT challenges so that a complete resolution is one phone call away.
The Role:
Our client requires a full-time Senior Technical Support Analyst. Experience in providing customer focused IT solutions and a proactive approach to maintaining internal processes and company culture is essential.
Your Duties:
- Provide 2/3 level support
- Support and guidance to level 1 and 2 technical staff
- Client and management reporting
- Queue management
- Managing client expectations
- Complete understanding of routing, switching and wiring security
- Working with/implementing hosted VoIP solutions
- Proactive approach to develop/improve internal systems
- Proactive approach to problem solving
- Understand the value of solving the problem once
- Available to work business hours Monday to Friday and occasional projects outside of business hours including weekends
Essential Skills:
- 6-10 years’ experience
- Reliable, confident, self-starter with a positive client focused attitude
- Demonstrate the ability to prioritise workloads and take ownership
- Excellent communication skills, both oral and written
- Understands the value of teamwork and the promotion of a positive team culture
- Ability to think on your feet when under pressure with strong analytical troubleshooting skills
- 6 plus years’ experience with a variety of Microsoft operating systems
- Solid understanding of networking (Routing, Switching, Wireless and Security)
- PC Hardware/software support experience
- Current driver’s licence and access to a personal vehicle as travel will be required
- Australian citizen or permanent resident
- Ambition and drive will be highly regarded
Experience in the following:
- 6-10 years' experience in systems administration in a Managed Services environment
- Client-facing account management role highly regarded
- RMM/PSA Solutions – Such as Connectwise/ AutoTask/ Solarwinds
- Windows Server Systems Administration skills – All aspects
- Cisco CLi experience
- Firewall experience either hardware or Software
Desirable Skills
- SSL Certificates
- VMWare/ESXi (desirable)
- Server hardware – HP/IBM/Dell
- VoIP PBX hardware experience
How to Apply:
Only Australian residents are eligible to apply for the position. If you meet the criteria as shown, please click on the 'Apply' button.
Please Note:
Due to receiving a high volume of applications, only those short-listed will be contacted.
You should attach a single-page application letter detailing your compliance with the set criteria and salary expectations addressed to Power Marketing & Business Development Solutions, along with your resume and email to [email protected]. Your cover letter should be in Word or pdf format. Please also ensure you have listed at least 2 contactable referees on your resume.