Support - Technical Lead
We're looking for a C# and SQL developer to provide development support and technical leadership in relation to problem management.
Summary about this job
Developers/Programmers
Company: Nerve Solutions Group Pty Ltd
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-7-6562-4766
Fax: +61-2-2748-8505
E-mail: n\a
Site: n\a
Detail information about job Support - Technical Lead. Terms and conditions vacancy
About the business and the role
Work with our Brisbane-based Enterprise Application Support (EAS) team to deliver responsive, high quality application and systems support to Nerve Solutions Group's legal clients running Thomson Reuters' ELITE 3e, xCelerate, MatterSphere, Workspace, and Reporting.
About the role
We're looking for a C# and SQL developer to provide development support and technical leadership to the Business Systems Group in relation to problem and incident management & advise on optimisation of processes and solutions.
Job tasks and responsibilities
· Act as a technical escalation point for either – or both – ELITE MatterSphere and 3e
· Provide 3rd level Application Support (escalation point) on complex application incidents and problems
· Provide technical expertise to team, and co-design and implementation of solutions
· Ownership of application integration layer, monitoring, and take action / influence others to optimise processes
· Maintain good working relationships with internal ICT support groups and client-based support groups
· Participate in the High Priority Incident Management Process
Benefits and perks
We're based in the Brisbane CBD close to all forms of public transport, close to some great lunch locations, and we hold regular social events with the team. From time to time, this role may require some travel to customer sites throughout Australia and New Zealand.
Skills and experience
The ideal candidate will have:
· Experience producing high quality software solutions
· Strong experience in the design, coding, and testing of enterprise applications
· Experience working with stakeholders to understand requirements and develop design documentation
· Provide accurate estimates for solutions
· A strong attention to detail
· A seriously awesome personality
Please note: This role will be required to undergo a national police check.