Unified Communications Services Engineer

Summary about this job

Detail information about job Unified Communications Services Engineer. Terms and conditions vacancy

About us

We are an award-winning consultancy and provider of integrated unified communications, video conferencing and cloud services across Australia. Founded in 2001, we are a Microsoft Gold Partner and one of Australia's leading Skype for Business, Polycom and Microsoft Office 365 specialists.

Perks & Culture

This is a perfect role to establish a long-term career with opportunities available to cross-skill, up-skill, and grow with an organisation constantly looking for “what’s next”.

Other perks include:

• Flexible hours - we aim to be accommodating and a culture that encourages a great work life balance
• Tailored goal setting and career development programs including formal education opportunities
• Opportunity to support house hold name companies
• Public transport on our doorstep and free onsite parking
• Access to an active social club that hosts regular social and family friendly events throughout the year
• Vibrant office environment with Barista grade coffee machine
• Great and supportive team environment

About the role

This is a permanent full-time role based in North Melbourne where you will work with a dedicated and committed team to provide the highest level of customer service.

Daily Responsibilities:

• Managing, troubleshooting and resolving level 2 & 3 customer incidents
• Proactively planning & performing maintenance on customer systems
• Monitoring, reporting and advising on customer systems
• Managing 3rd party contractors in incident resolution

Skills and experience

• Excellent communication skills, strong customer centric and problem-solving skills
• Any prior experience in a similar IT technical support
• Experience with Lync/Skype for Business, video conferencing or similar
• Experience with Microsoft Office 365 and cloud services

To express your interest please apply via SEEK.