Casual Service Desk Analyst
Contribute to the overall first point of contact and first point resolution target through the application of best practice processes
Summary about this job
Help Desk & IT Support
Company: Deakin University
Location: South West Coast VIC
Work type: Contract/Temp
Salary: Casual HEW 4 rates
Phone: +61-2-7463-1712
Fax: +61-2-3702-2199
E-mail: n\a
Site: n\a
Detail information about job Casual Service Desk Analyst. Terms and conditions vacancy
- Deakin aims for excellence in all its activities
- Inspiring workplace
- Superior rewards and benefits
JOB ID: 180492
SALARY RANGE: Casual HEW 4 rates apply (plus 9.5% super)
EMPLOYMENT TYPE: Casual
LOCATION: Geelong Waterfront Campus or Melbourne Burwood Campus
FURTHER INFORMATION: The position is required to work shifts. Shift hours are between 8am and 8pm Monday to Friday and 11am and 5pm weekends
ABOUT THE ROLE
Contribute to the overall first point of contact and first point resolution target through the application of best practice processes including the Information Technology Infrastructure Library (ITIL) framework combined with a high level of Information and Communication Technology (ICT) technical and behavioural skills.
This will include:
- Taking responsibility for first contact and first point resolution, recording and tracking of student and staff and Deakin community interactions and associated records.
- Where first point resolution is not possible, determine where to escalate an interaction, and provide effective and complete information to the relevant parties regarding the appropriate course of action.
- Providing individual support to students and staff and the Deakin community in the use of ICT equipment, resolution of issues and general information provision.
ABOUT YOU
- Relevant tertiary qualification in the Information Technology field.
- IT Help desk, Service Desk or Call Centre experience.
- Experience working in a dynamic team environment.
- Demonstrated high-level technical knowledge and the ability to use problem-solving skills in the resolution of customer
For a full list of the selection criteria please see the position description
CONTACT FOR FURTHER INFORMATION: Shobhan Patel, Tel: +61 3 9244 6858, Email: [email protected]
CLOSING DATE: Sunday 30 September
We value our staff and understand that they are more than just their jobs, that's why we offer benefits that enhance work life. Further information on Deakin's workplace benefits can be found here: deakin.edu.au/about-deakin/work-at-deakin/why-work-at-deakin/staff-benefits
TO APPLY
For a full copy of the position description and to apply online, please visit deakin.edu.au/about-deakin/work-at-deakin
Deakin University values diversity, enables access and promotes inclusion.
Deakin University is an employer of choice for women and strongly encourages applications from Aboriginal and Torres Strait Islander people.