IT Service Desk Analyst - Melbourne

Summary about this job

Detail information about job IT Service Desk Analyst - Melbourne. Terms and conditions vacancy

IT Service Desk Analyst - Melbourne - 1-2 Years Commercial Experience in a Similar Role

• Do you want to contribute to a growing industry?
• Do you have experience in a 24/7 Help Desk role?
• Are you looking for a new opportunity that you can learn and grow in?

Are you ready to work in a progressive agile environment amongst peers and managers who value technology, continuous personal growth and development, collaboration and working on innovative payment products?

I am working with an organisation who are specialists in their field of the payments market.

Our client is currently experiencing growth and are seeking an experienced IT Service Desk Analyst to support an expanding team within a 24/7 service desk environment.

You will be responsible for Level 1 help desk and phone support, working within the clients payment systems.
  
Key Responsibilities

• Monitoring the health of critical payment and dispatch platforms via various monitoring systems
• Diagnose reported problems to determine severity, cause and impact to services
• Facilitating Fault Management during incidents, notifying internal and external clients, escalating accordingly
• Liaising with external providers in troubleshooting existing issues
• Ensure appropriate handover of customer issues during shift transitions
• Deliver quality customer service, managing expectations, following up on commitments and closing all tasks during issue resolution.
• Provide phone, email and remote support to all incoming queries.
• Provide 1st  level support for the investigation and resolution of all reported and registered Incidents and Service Requests
• Help in maintaining centralised repository of documentation and processes

Criteria and Experience

• Excellent communication skills
• 1-2 years’ experience in IT Service Desk Analyst role
• Experience supporting and troubleshooting systems & networks - Wintel, Windows 365, Exchange, Windows server, Windows desktops, Active Directory, PC & phone hardware, Microsoft applications including MS Office suite and mobility devices (Mobiles/tablets/iPads).

Benefits

• Competitive salary
• Work for a company with over 50 years experience and a market leader in a growing industry.
• Contribute to a growing team with opportunity for progression
• Product training provided

Please apply at the link below and submit your CV in a WORD format. 
Must have full working rights