Business Analyst

Summary about this job

Detail information about job Business Analyst. Terms and conditions vacancy

• Sydney CBD Location
• ASAP Start
• Call Centre Optimisation Experience

This major financial institution is currently seeking an experienced Business Analyst to support their Call Centre Optimisation program.

 

Main Responsibilities:

• Performing basic to intermediate data analysis in support of Call Centre Optimisation and making recommendations.
• Create feasibility report including:
  • Performance Evaluation Model (PEM)
  • Benefits Map
  • Detect evaluation criteria to certify the idea and hypotheses
  • Recognise dependencies and restrictions  
• Interpret and forecast data to achieve the business values and support the alignment to the defined strategic objectives of the organisation.
• Work collaboratively with a diverse staff team to create and manage cross-organizational and integrated workforce strategies.
• Supports ad hoc information requests, validation and associated interpretation.
• Provides technical and analytical support of systems and data.
• Utilise system reporting tools to analyse current business processes and to support continuous process improvements.

 

Experience

• Minimum of 4 years’ experience
• Strong analytical and quantitative skill set
• Strong communication and presentation skills - both written and verbal.
• Proven ability to work effectively as part of a project team and at all levels in an organisation.
• Demonstrates attention to detail when compiling and reporting information.
• Responds to routine or standard requests from internal and/or external customers in a timely and efficient manner.
• Completes tasks, achieves results and honour’s commitments, demonstrating a persistent and appropriate bias for action.

 

To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Claire Perrior on 07 3339 5613. Please quote our job reference number: 200179339.