Banking Application Support Analyst

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Global Financial Services Org are looking for an Application Support Analyst to work within their APAC Service Delivery team

Summary about this job

Other

Company: Perigon Group Pty Limited

Location: Sydney

Work type: Contract/Temp

Salary: n\a

Phone: +61-7-1719-1375

Fax: +61-8-3180-3033

E-mail: n\a

Site: n\a

Detail information about job Banking Application Support Analyst. Terms and conditions vacancy

Global Financial Services Organisation are looking for an Application Support Analyst to work within their Service Delivery team. You will be providing production support for all in-house applications and interfaces, as well as involvement in the delivery of projects, and provision of new technology solutions.

Key Responsibilities:

Application Support of all in-house business applications and interfaces
Application Support of technical components in 3rd party applications used by the business
Respond to alerts raised by application monitoring, investigate and resolve
Adhere to ITIL best practice for incident management
Proactively check processes with a view to identifying issues before they affect deliverables
Problem diagnosis and resolution of both emergency and non-emergency incidents
Analysis of data related issues to determine how best to resolve application integrity
issues
Technical assistance for business teams relating to general application queries
affecting their functional areas
Involvement in project handovers to ensure smooth transition to production support
Maintenance of system technical documentation within the Service Delivery
knowledge base, BTO database, or Sharepoint
Liaise with the business other IT teams to ensure that system changes and
enhancements are done so using Change Management best practice
Assist in both internal and external audit activities
Compliance with industry standards requirements relating to IT functions
Minor enhancements to application components where appropriate
Monitor application, interface performance and identify improvements to be
implemented
Ensure database performance, replication and data backups are operating efficiently
Assist in keeping DR environment in working order through participation in regular
health checks, maintenance activities and tests
Maintain inhouse alerting systems to ensure production monitoring captures all
system exceptions

Qualifications required for the role:

At least 2 yrs financial markets / fund manager / investment administration experience.
At least 2 years proven 2nd /3rd level application support, or similar.
At least 4 years proven experience with SQL Server (including programmatic modules).
Essential need to understand and write SQL code.
Preference for advanced experience in DB maintenance tasks, replication and DB backups
At least 2 years MS SQL Reporting and SQL Server Integration Services
Hands-on experience, with supporting evidence, of supporting .NET (C#, VB, ASP) and VBA
Proven experience with web service technology, e.g. WCF, IIS
Exposure to MQSeries, Websphere, SFTP and other file transfer protocols
Experience of monitoring technologies with preference for BMC NetIQ & MS SCOM
Degree qualification in Computer Science based subject
Desirable experience with Microsoft Biztalk and or industry standard applications, e.g. Chess SWIFT

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