Support Manager, Workplace Technology

Summary about this job

Detail information about job Support Manager, Workplace Technology. Terms and conditions vacancy

• Iconic, multi-award winning Australian brand
• Opportunity to work collaboratively across the company with multiple teams and channels
• Coordinate Corporate Front-line Support and End User Technology environments

As one of Australia’s most innovative and well recognized brands Aussie has been changing the face of home finance for the past 25 years. Our vision is to be the best home loan provider on the planet.

About the opportunity?

We have an exciting opportunity available for a Support Manager, Workplace Technology to take responsibility for the co-ordination of Corporate Front-line Support and End User Technology environments. You will provide excellence in deskside support, and self-service solutions to deliver friction-free user experiences and minimise downtime or disruption to business operations.

Reporting to our Senior Manager, Workplace Technology you will:

• provide Level 1.5 Service Desk support to the Corporate team, utilising email, phone, online and walk-up methods
• deliver Level 2 support for Corporate devices, in-building technology, collaboration facilities and telephony
• deliver Level 2 support for Broker devices, including both SOE and BYO devices
• provide knowledge, process and guidance to the Broker Service Centre providing Level 1 Service Desk for brokers and stores
• deliver continuous improvement on processes, knowledge, systems and self-service capabilities to reduce user incidents and requests.

About you

Our mission at Aussie is to make our customers and our team feel Safe, Smart and Special in all our interactions. We see the importance of recruiting talent aligned to these values and are looking for a Support Manager, Workplace Technology who demonstrates:

• extensive relevant professional experience in the area of Information Systems
• experience designing and enhancing End User Technology environments using automated toolsets, Identity management systems and Collaboration platforms
• an Undergraduate degree in Information Systems, Computer Science or related discipline
• proven ability to lead, energize and motivate technical teams
• experience with implementation and embedding of ITIL processes, in particular Incident, Problem, Change & Knowledge across a multi-vendor environment.

Our culture

At Aussie we value our people and offer a friendly and welcoming place to come each day. Every morning our people are welcomed with a seasonal breakfast, including T2 Tea, and Campos Coffee in Aussie Johns Café. It is a great way to start the day and mingle with people from other departments. Our work environment is Agile, fast paced, and we are open to new ideas and ways of improving ways we work.

In return Aussie values offer:

• a safe, smart and special culture
• fun by enjoying our work and celebrating our success together
• integrity and honesty in all our interactions.

Please note: Applicants must be willing to undergo Employee Due Diligence checks as part of the recruitment process.

If you are interested in this opportunity, please apply now!