Sr. Support Engineer, EBS Agile

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Provide exceptional remote-based support for mission-critical Agile PLM Software applications as part of our global customer support team.

Summary about this job

Engineering - Software

Company: Rimini Street

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-3-2813-1397

Fax: +61-3-6929-4374

E-mail: n\a

Site:

Detail information about job Sr. Support Engineer, EBS Agile. Terms and conditions vacancy

  • Virtually Work from Your Home Office
  • No bureaucracy, thousand-page rule books or politics
  • You will be encouraged to grow and learn new skills

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support products and services, and the support provider for Oracle SAP software and products. The Company was founded to disrupt and redefine leading third-party the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.

 

We actively seek a Sr. Support Engineer, EBS Agile resident.  This is a remote position that can be based anywhere in Australia.

 

Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.

 

Position Summary 

 

The role of the Sr. Support Engineer, EBS Agile,  is to provide exceptional remote-based support for mission-critical Agile PLM Software applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple Agile modules for our global clients.  The role of the Sr. Support Engineer, EBS Agile requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

 

Essential Duties & Responsibilities   

  • Solve complex customer issues using methodical troubleshooting based on expert knowledge of Oracle Agile PLM Software applications focusing on solving technical and functional issues in support of each client
  • Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
  • Provide remote-based functional and technical support & training for multiple Agile PLM software modules
  • Support client customizations, sharing implementation and best practices advice
  • Must be able to Develop application break fixes for critical product defects
  • Create scripts to identify, analyze and correct data issues
  • Manage one or more key assigned accounts as a technical/functional advisor
  • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
  • Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
  • Collaborate with team members in a virtual team environment to extend field experience to different client situations
  • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Additional Duties & Responsibilities  

  • Other job related duties and responsibilities may be assigned from time to time

Qualifications/Skills/Experience

Education  

  • Bachelor Degree in Computer Science or related field or equivalent experience

Location

  • Australia

 

Experience  

  • At least 10+ years relevant Oracle Agile development experience in PLM software, including a strength in one or more of the following areas: Product Collaboration (PC), Product Governance and Compliance, Engineering Data Management (EDM), Engineering Collaboration (EC)
  • 5+ years direct support of application end-users in a Corporate environment
  • Technical and Functional Expertise with Agile PLM Software with solid understanding of underlying data flow and functionality in Product Quality Management, Product Collaboration, Product Portfolio Management, Cost Management, and Product Compliance / PG&C
  • Expertise with Agile PLM Software architecture, including full life-cycle implementation experience, configuration and administration of the application
  • Knowledge of Oracle Agile maintenance/patching mechanics
  • Demonstrable history solving complex problems across multiple modules 

Skills 

  • Expert Agile PLM Software trouble-shooting skills and tenacity in problem solving
  • Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
  • Strong knowledge of key application functionality, tables and relationships
  • Deep knowledge of Oracle Agile customization/extension methodologies
  • Excellent development skills using Oracle Agile toolset
  • Excellent interpersonal, presentation and communication skills – verbal & written
  • Attention to detail and the ability to learn quickly
  • Extreme focus on Client satisfaction
  • Ability to work calmly and professionally in high pressure situations
  • The ability to work remotely from a home based office in a virtual environment

Desired Qualifications 

  • The best candidates will have extensive knowledge of multiple Agile modules across releases including proficiency with Agile product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
  • Experience with implementation and support of Service Oriented Architecture & Weblogic, while not mandatory, would be useful
  • A consulting background, while not mandatory, would be useful
  • Experience with localizations and global implementations would be an advantage

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