Digital Solutions Analyst

Summary about this job

Detail information about job Digital Solutions Analyst. Terms and conditions vacancy

• Market leading Superannuation Fund
• Sydney CBD Location
• Genuine Career Opportunity

About Us

As one of Australia’s largest superannuation funds, Rest plays a role in the futures of around one in six working Australians. Our people are committed to delivering real benefits for our customers and making a difference as their fund for life – from their first job to their last. As a profit-to-member fund, we put our members first and pride ourselves on living our values of customer focus, collaboration, courage, integrity and trust.

Now you can be part of the team making a difference in people’s lives

About the Job

In this newly created role, you’ll provide technical support, undertake solution maintenance, contribute to online solutions design and complete required change deployment / implementation activities for all Online/Digital Solutions.

Key responsibilities include:

• Day to day management and resolution of all online/digital solutions incidents and requests, including support in line with agreed SLAs
• Coordinating activities including solutions maintenance with external vendors and internal stakeholders in a professional and quality manner to ensure high level of customer satisfaction
• Responsible for reviewing and advising internal stakeholders on private/public online and business solutions, cloud technologies and products
• Ensure alignment of online solution design with Rest’s requirements in consultation with enterprise and solution architects including external vendors
• Administer and maintain multiple online and business systems to ensure reliable and timely function based on business unit requirements
• Implement and manage deployment of changes to all online solution environments including developing, writing and/or maintaining technical documentation and training for supported solutions
• Create test scripts and undertake Release Verification Testing for all online solutions upgrades / deployments to ensure systems reliability and minimal business disruptions and report performance remediation activities for all online solutions to stakeholders as required

About You:

Ideally, you’re already an online / digital support role looking to take a step up or looking to join a market leader. Aside from highly-developed communication skills, a passion for delivering exceptional customer service, high attention to detail, organisational skills, the ability to work alone and in a team, and ability to manage multiple stakeholders and projects simultaneously, you’ll also bring to us:

• Relevant tertiary or technical qualifications or equivalent experience
• Demonstrated experience supporting online / digital and business solutions
• Solid understanding of integration infrastructures and APIs. WS02 exposure will be highly regarded
• Management of cloud-based infrastructure, preferably AWS
• Proven experience in supporting IT Service Management in an ITIL-aligned environment
• Demonstrated experience writing test scripts and performing testing for new and upgraded online solutions
• Understanding of application and infrastructure monitoring tools and processes
• Experience with work management tools such as JIRA

At Rest we believe that everyone has the power to make a difference and we offer an inclusive and diverse environment that values the qualities and backgrounds that our people bring to the team. We encourage open and diverse thinking, collaboration, innovation and high performance.

If this sounds like you, apply here by submitting your resume and a covering letter summarising your experience and outlining why you are interested in the role. Applications that include a cover letter will be prioritised. Learn more about your next opportunity at Rest to create happier tomorrows for our customers and in your own life at http://www.rest.com.au/about-rest/careers

Please note only people with the right to work permanently in Australia will be considered.