IT Helpdesk Team lead - Service Desk Manager
Our client has an exciting opportunity for an experienced technical service desk team leader to join them!
Summary about this job
Help Desk & IT Support
Company: Expert Sphere
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-6843-6394
Fax: +61-7-9746-3165
E-mail: n\a
Site: n\a
Detail information about job IT Helpdesk Team lead - Service Desk Manager. Terms and conditions vacancy
- Permanent opportunity
- Growing company
- Working within a global modern company
Based in a brand new office in the Northern suburbs of Melbourne, you will be joining a company in a rapid stage of growth as a technical support team leader. This is a dynamic company who have created an enjoyable, collaborative work environment.
You will be managing a technical team day to day and jumping in to provide customers with support when needed.
Responsibilities will include:
- Managing the team in a fair and professional manner
- Ensure delivery outcomes, SLA's and customers are managed in an effective way
- Providing support to management as part of the Senior Leadership team
- Provide technical support to team members when needed
- Maintain relationships with external clients and partners
- Ensure business requirements and team KPI's are met
- Generating reports using ServiceNow
Experience required:
- 2 years minimum experience as a team lead for a technical service desk (being in POS/BOS would be an advantage)
- Technically minded with an understanding of XML, SQL, Batch, VBScript, MS Windows registry, Network hardware and protocols
- The ability to manage potential conflicts effectively
- Agile and other project management methodology experience
- Point Of Sale (POS) or Back Office Systems (BOS) support highly regarded
Expertise required:
- Effective communication, problem solving and decision making
- Excellent leadership skills, able to jump in, help the team and lead by example
- Intermediate to advanced Excel skills (Data analysis, pivot tables, reports)
- Intermediate to advanced knowledge of XML, HTML (ability to understand and determine root cause)
- IT Degree/professional qualification or extensive experience in the IT field is required
- ITIL v3 Foundation highly regarded
If you match the above criteria please send us your CV as we are interviewing ASAP!
Please note you will need to undergo a National Police Check prior to employment.