IT Helpdesk Team lead - Service Desk Manager

All vacancies of AustraliaInformation & Communication TechnologyIT Helpdesk Team lead - Service Desk Manager

Our client has an exciting opportunity for an experienced technical service desk team leader to join them!

Summary about this job

Help Desk & IT Support

Company: Expert Sphere

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-7-6843-6394

Fax: +61-7-9746-3165

E-mail: n\a

Site:

Detail information about job IT Helpdesk Team lead - Service Desk Manager. Terms and conditions vacancy

  • Permanent opportunity
  • Growing company
  • Working within a global modern company

Based in a brand new office in the Northern suburbs of Melbourne, you will be joining a company in a rapid stage of growth as a technical support team leader. This is a dynamic company who have created an enjoyable, collaborative work environment. 

You will be managing a technical team day to day and jumping in to provide customers with support when needed. 

 

Responsibilities will include:

  • Managing the team in a fair and professional manner
  • Ensure delivery outcomes, SLA's and customers are managed in an effective way
  • Providing support to management as part of the Senior Leadership team
  • Provide technical support to team members when needed
  • Maintain relationships with external clients and partners
  • Ensure business requirements and team KPI's are met
  • Generating reports using ServiceNow

 

Experience required:

  • 2 years minimum experience as a team lead for a technical service desk (being in POS/BOS would be an advantage)
  • Technically minded with an understanding of XML, SQL, Batch, VBScript, MS Windows registry, Network hardware and protocols
  • The ability to manage potential conflicts effectively
  • Agile and other project management methodology experience
  • Point Of Sale (POS) or Back Office Systems (BOS) support highly regarded

 

Expertise required:

  • Effective communication, problem solving and decision making
  • Excellent leadership skills, able to jump in, help the team and lead by example
  • Intermediate to advanced Excel skills (Data analysis, pivot tables, reports)
  • Intermediate to advanced knowledge of XML, HTML (ability to understand and determine root cause)
  • IT Degree/professional qualification or extensive experience in the IT field is required
  • ITIL v3 Foundation highly regarded

 

If you match the above criteria please send us your CV as we are interviewing ASAP!

 

Please note you will need to undergo a National Police Check prior to employment.

 

 

Responds for IT Helpdesk Team lead - Service Desk Manager on FaceBook

Read all comments for IT Helpdesk Team lead - Service Desk Manager. Leave a respond IT Helpdesk Team lead - Service Desk Manager in social networks. IT Helpdesk Team lead - Service Desk Manager on Facebook, LinkedIn and Google+