Service Desk Analyst
Multiple opportunities to join a great government department on an initial short term contract. Start the New financial year in a great team culture!
Summary about this job
Help Desk & IT Support
Company: Hudson
Location: Brisbane
Work type: Contract/Temp
Salary: n\a
Phone: +61-7-8965-3974
Fax: +61-2-3063-2936
E-mail: n\a
Site: n\a
Detail information about job Service Desk Analyst . Terms and conditions vacancy
- Short Term Contract with a Leading Government Department
- Work in the CBD at a competitve rate
- Multiple opportunities to join an existing team of support professionals.
- Short Term Contract with a Leading Government Department
- Work in the CBD at a competitive rate.
- Multiple opportunities avaliable in a great team culture
This is an excellent opportunity for a service centre analyst to be part of an ASX listed company known for its fun culture. You will bring strong a strong work ethic and a great customer focus and be subsequently rewarded with a competitive rate and exposure and experience with industry leaders.
The successful candidate will need to illustrate excellent analytical and problem solving skills and have strong knowledge of the Microsoft Windows platform, mobile devices and other technical products.
Candidates with large enterprise IT support experience will be highly favoured for this role.
Key responsibilities
- Taking ownership of the customer’s technical issues and ensuring a quality outcome.
- Assist in the development, administration and maintenance of a standard operating environment for all workstations and servers for students, staff and the community.
- Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
- Configure / add new services and applications as necessary.
- Assist in providing general technical assistance and maintenance support on diverse software applications, operating systems and hardware systems to end users.
- Provide feedback and ideas on how to improve the service provided by the Service Centre.
You will bring:
- Customer service experience working in government highly regarded.
- Experience with LANDesk Service Desk software
- Experience with PureCloud call management software; or similar
- Extensive experience in supporting Apple and Samsung mobile devices
- Experience providing excellent customer service to a diverse client base
- Advanced communication skills in responding to clients with various technical backgrounds
- Extensive experience in problem solving and troubleshooting techniques
- Extensive technical knowledge background to work within a dynamic team environment.
What you bring to the role technically:
- Microsoft Exchange
- Microsoft Active Directory
- Microsoft Windows Desktop and Tablet operating systems
- Microsoft Office product suite
- Citrix
- Data Network Communications
- Mobile Technologies (iPhone and iPad)
- LANDesk Service Desk software (or similar)
To submit your application, please apply online using the appropriate link below quoting Ref Num (4A/19616) alternatively for a confidential discussion, Email your resume and interest to [email protected]