Operations Manager

Summary about this job

Detail information about job Operations Manager. Terms and conditions vacancy

What's On Offer?

Due to increased growth, Fujitsu Federal Government Region have an opportunity for an Operations Manager to join the Protective Cloud Service team in Canberra. This is a new leadership role tasked with developing and maintaining a high performing Operations Team to support our Protective Cloud customer accounts. This role will provide SME advice for technical direction and improvements whilst leading the delivery of requested technical services.

Key responsibilities include but are not limited to:

• Ensure Operations staff work collaboratively with other business areas as part of the larger service delivery organisation.
• Ensure Operations staff have an avenue to input improvements.
• Provide advice and guidance to team members for the purpose of upgrading and cross-skilling knowledge.
• Identify, diagnose and resolve all incidents related to the operations and team management to ensure systems are maintained to a high level of availability and reliability.
• Schedule and manage routine tasks to ensure that systems are maintained to a high level of availability and reliability.
• Provide expert technical advice and contribute to the planning and implementing of ongoing improvements to support processes.
• Ensure maintenance of the procedural documentation associated with operational support.
• Estimate and monitor the work effort required and ensure that sufficient resources are available for meeting agreed timeframes and performance SLAs.
• Accountability for technical and service offering improvement with the environment.
• Run problem and major incident management for Protected Cloud Services.
• Ensure Service Delivery expectations are met through liaison with the Service Delivery Manager.
• Contribute to the continuous development of the 'infrastructure as software' deployment and support model.

Working at Fujitsu, you will be joining a trusted public sector partner and the Number 1 non-Telco provider to Federal Government. At Fujitsu we believe one of our keys to success is identifying, supporting and growing our key talent in the business. With over 700 staff members across our Federal Government region, you will have the opportunity to work across some of Fujitsu's high profile Government projects.

You will have exposure to the latest technology, highly skilled people and access to a host of staff benefits including (depending on eligibility):

• Car plan
• Employee purchase programs
• Airline club memberships
• Travel discounts
• Corporate health insurance plan
• Gym memberships

What We Value

We are looking for a candidate with the ability to work to deadlines and changing priorities in a busy IT services environment. You will be able to prioritise and manage personal workloads whilst achieving both Fujitsu and customer objectives.

To be successful in this role, you will have demonstrated experience and knowledge in the following: 

• Demonstrated Service Management experience.
• 5+ years of experience in Operations Management.
• 5+ years in managing ICT Delivery teams.
• Practical working knowledge and experience in the following technologies:
  • Windows
  • SCOM
  • SCCM
  • Linux
  • AD
  • Group Policy
  • Architecture
  • Application hosting
  • Monitoring
• Excellent analytical and problem solving approach.
• Excellent verbal and written communication skills.
• Ability to prioritise tasks and take initiative.

PLEASE NOTE: Due to the security requirements of the role, candidates must be Australian Citizens AND hold an active Australian Federal Government Security Clearance.

Location

CANBERRA, ACT