Helpdesk / Desktop Support Officer

Summary about this job

Detail information about job Helpdesk / Desktop Support Officer. Terms and conditions vacancy

• Work Close to Home - Mulgrave Location
• Growing Organisation
• Fantastic Career Opportunity

Due to growth in our business, an opportunity exists for Helpdesk/Desktop Support Officer on a 6 Month contract.

About this role:  

Duties and Responsibilities

• Install new / rebuild existing desktops/laptops and configure hardware, peripherals, services, settings, directories, etc. in accordance with standards and project/operational requirements.
• Provide timely and efficient IT helpdesk and desktop support to all SECUREcorp end users and client based staff.
• Develop and maintain installation and configuration procedures.
• Contribute to and maintain end user system standards.
• Research and recommend innovative, and where possible automated approaches for end user administration tasks.  Identify approaches that leverage our resources and provide economies of scale.
• Perform daily helpdesk administration and management of tickets including the timely resolution of all escalated tie 1 and 2 IT desktop support incidents.
• Maintain all IT asset registers, local stock inventory including all hardware from desktop, laptops to smart devices and telephony/sim services. 
• Create, change, and delete user accounts per request.
• Provide Tier 1 and 2 and other support per request from various constituencies.  Investigate and troubleshoot issues.
• Repair and recover from end user hardware or software failures.  Coordinate and communicate with impacted constituencies.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Maintain operational, configuration, or other procedures.
• Provide required support to field staff and clients where necessary

The ideal candidate will have:

• Graduate degree in computer science / IT or similar along with at least one-year relevant experience.

In return you will be part of a fantastic company that values its staff. This is a great role with a supportive team and many opportunities to progress your career.

Apply now!