Service Desk Analyst

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Service Desk Analyst with great customer service needed!

Summary about this job

Help Desk & IT Support

Company: Charterhouse

Location: Melbourne

Work type: Contract/Temp

Salary: n\a

Phone: +61-7-1628-6623

Fax: +61-8-8868-1422

E-mail: n\a

Site:

Detail information about job Service Desk Analyst. Terms and conditions vacancy

You will be supporting users and be the first point of contact for Level 2 IT related issues on an initial 4 week contract. You will be taking ownership of customer queries and resolving them in a timely manner whilst escalating deeper technical issues as appropriate. This is a diverse role where you will be supporting all levels of personnel via phone, email and face to face. 

Essential Skills: 

  • 2+ years experience in a similar role and show commitment to a contract position
  • Experience in supporting modern workplace technologies; Microsoft, Windows 7 and Windows 10, Virtual machines, Microsoft applications including Office suite and supporting remote devices.
  • Experience working with call logging systems
  • An approachable individual that is dedicated to providing friendly customer service/support as well as willing to go the extra mile.
  • Comfortable working with an open door policy and following up on resolutions
  • Exceptional interpersonal and communication skills. 


What’s on Offer:

  • Work in a welcoming office environment based in the South Eastern Suburbs
  • Onsite parking/ close to public transport
  • Great exposure working with a specialist organisation

If this sounds like you, APPLY NOW!
 

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