Service Desk Analyst

Summary about this job

Detail information about job Service Desk Analyst. Terms and conditions vacancy

About the role

You will be working for a large team orientated and friendly organization. In this role you will work in a team to support the businesses IT issues.

Example of responsibilities:

• As an IT Support Officer you will be the first point of contact for IT related issues, you will be supporting 600 plus users. 
• You will be taking ownership of customers' queries and resolving them in a timely manner whilst escalating deeper technical issues as appropriate. 
• In this diverse role you will be supporting all levels of personnel via phone, email and face to face. 
• About the Successful Candidate:
• Experience supporting technologies such as: Windows 7, Citrix, MS Office, SCCM,  Hardware and remote devices
• Previous experience working in an IT support position with exposure to providing Level 1 and 2 IT support. 
• Relevant Tertiary Qualifications
• Relevant IT related Qualifications (i.e. ITIL)
• An approachable and professional individual
• Ability to prioritise your time and stakeholders to provide and excellent customer service with continual follow ups.

The right candidate of for the role will be business focused, mature, with a ‘can do’ attitude.

If this sounds like you, APPLY NOW!