Client Service Manager
Global Contact Centre/Unified Comms/Automation Powerhouse Cutting-Edge Solution Suite For The Times $140k + Bonus
Summary about this job
Sales - Pre & Post
Company: Tanna Partners Pty. Ltd.
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-5682-3908
Fax: +61-7-9818-7915
E-mail: n\a
Site: n\a
Detail information about job Client Service Manager. Terms and conditions vacancy
- Global Contact Centre/Unified Comms/Automation Powerhouse
- Cutting-Edge Solution Suite For The Times
- $140k + Bonus
This impressive ICT solution provider is capturing mindshare and the next wave of Purchase Orders across the global Enterprise landscape courtesy of a suitably balanced direct and channel partner model, cloud and automation expertise, an impressive list of reference sites and an ever-evolving solution suite that addresses the very core of future customer interaction. They have just approved headcount for the appointment of a Sydney-based Client Service Manager to join their ranks and continue the success story, and helping to convert the myriad of opportunities they know to exist in the market.
You will enjoy a broad mandate with the opportunity to leverage your enhanced customer relationship skills coupled with your Technical and analytical skills to optimise the IVR, Chat, Speech, auto email solutions deployed across the predominantly Banking, Retail, Travel, FMCG sectors. Working directly with the solutions and sales teams, the Client Service Manager will support the sales team as you influence the scope and delivery phase at each and every touch point, turning conversations into statements of work, helping deliver effective solutions, always returning as thought leader to discuss future strategic directions and opportunities for the next piece of work required to automate and deliver new opportunities.
A blue ribbon appointment for Contact Centre Professionals who profile with the following:
- Several years experience as a Presales engineer or solution engineer specialising in Contact Centre infrastructure or either a WFO, WFM, Resource Planner or Analyst within a contact Centre environment;
- Demonstrable analytical skills reflecting a depth of understanding and knowledge in migrating customer contacts into self service channels including but not limited to IVR, Chat, Speech, auto email solutions, intelligent agent; and
- A high level of resilience and independence with the strong communication, solution and influencing skills which help you challenge the status quo and introduce ‘services thinking’ into the operational DNA of organisations, applying your professionalism, integrity and gravitas that make immediate business impact.
To express interest in strict confidence, please click the button below, attaching a brief resume and covering letter quoting Ref. No. AGKE-425557 or call Bryan Yianakis on +61 408 662 128 for further information.
- Connect via LinkedIn: www.linkedin.com/in/bryanyianakis
- Connect via LinkedIn: www.linkedin.com/in/gregtanna
- Connect via LinkedIn: www.linkedin.com/in/mariancamingao
- Connect via LinkedIn: www.linkedin.com/in/malcolmlogan
- Follow us @: www.linkedin.com/company/tannapartners