Implementation/Support Coordinator

Summary about this job

Detail information about job Implementation/Support Coordinator . Terms and conditions vacancy

An excellent opportunity for an Implementation/Support Coordinator to join a growing, exciting and dynamic organization based on the Sunshine Coast! 

To be successful in this role you will be proactive, deadline driven with excellent time management skills, tech savvy and will have a strong customer focus.

Key Responsibilities:  

• Work directly with major clients to support management of ongoing programs
• Look after order vetting, order processing, script checking, client implementation/boarding, franchisee administration, card fulfilment, third party coordination and escalated technical support
• Work closely with Product Development, Accounting, Sales, QA and Client Services teams
• Learn the scope of existing products/practices to proactively assess any problems that may arise 
• Participate in user acceptance testing and live/real time system cut over processes
• Ongoing manual intervention, monitoring, control, troubleshooting, problem analysis, and administrative table updates
• Coordinate with external vendors and partners  to escalate and resolve issues 
• Ability to work independently
• Utilize checks and validations to ensure all settlement outputs are generated as expected
• Deal with all teams to ensure all bases of a project are covered such as design, programming, sales and billing/finance 

Main Skills Required:   

• Ability to work within a web-based environment
• Previous experience interfacing with large clients and/or vendors
• Previous Project Coordination experience 
• Previous technical support experience 
• Advanced computer skills in MS Office products
• Ability to work well independently  and under pressure
• Excellent time management skills and ability to prioritize tasks
• Relentless attention to detail, accuracy and functionality
• Excellent communication skills, both written and verbal
• Analytical, client-oriented and comfortable with routine tasks  
• Adaptable to change with a strong desire to learn
• Knowledge of POS systems would be an asset

 

To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Milica Ivkovic on . Please quote our job reference number: 200179436.