L1 HelpDesk/Application Support Specialist
Do you come from a junior developer background? Do you enjoy working with the newest technologies? Well this may be the role for you!
Summary about this job
Help Desk & IT Support
Company: 2XM Technology Pty Ltd
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-8953-4344
Fax: +61-3-4576-9771
E-mail: n\a
Site: n\a
Detail information about job L1 HelpDesk/Application Support Specialist. Terms and conditions vacancy
The Company
My client is looking for a L1/L2 IT Help Desk support analyst to join their team on a long term basis supporting a creative media agencies in the CBD
You will be providing first and second level technical support to the business and be part of a well established team of analysts.
The ideal candidate will have L1/L2 support experience in an IT Help Desk environment and a background with application support
Skills and Experience
- OS support and troubleshooting experience
- Experience with Windows Server 2003 to 2012 or Mac OS
- MS Active Directory and Exchange
- Virtualisation - VMware/Hyper V/Citrix
- Backup management and maintenance
- Experience supporting Apple products would be very beneficial
- Support of MacOS will be very beneficial but not essential
Duties and Responsibility’s
- Serving as the first point of contact with excellent customer service for clients seeking support through phone and email
- Performing remote troubleshooting through diagnostic techniques
- Providing accurate information on IT services and support
- Escalating tickets to the relevant technical support
- Experience with Windows server, Active Directory and Exchange
- Incident logging through ticketing system
The Reward
- Market rate salary + super
- Career progression along with great company culture
- Bonus incentives
- Work life flexibility
- Company and team culture events done monthly
If you would like to apply for this job please do through the seek portal, alternatively you can send your application direct to me at [email protected]
Its imperative that all candidates have excellent communication skills and preferably, local experience in a similar position.
I welcome all referrals, if you are unavailable and know someone who may be suitable please pass my details on.