Application Service Desk
If you’re focused on delivering a positive customer experience and thrive on resolving issues, then we want to hear from you.
Summary about this job
Help Desk & IT Support
Company: The Good Guys Support Centre
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-1127-1517
Fax: +61-2-5308-4928
E-mail: n\a
Site: n\a
Detail information about job Application Service Desk. Terms and conditions vacancy
About us
When the first store opened in Melbourne’s northern suburbs in 1952, The Good Guys’ philosophy was then as it is now – to delight customers and ‘do good’.
From those humble beginnings, The Good Guys quickly became a household name, setting the standard for customer satisfaction and community giving, while continually evolving to meet ever-changing customer needs.
With over 100 stores and more than 3,500 employees nationwide, our Brand promise is to help Australian families live better at home for less.
Now united with JB Hi-Fi Limited, The Good Guys is part of Australia’s fastest growing and largest consumer electronics retailer and a new force in Australian retailing.
About you
If you’re focused on delivering a positive customer experience and thrive on resolving issues, then we want to hear from you.
As a first point of contact you’ll listen attentively to the customer, gain a clear understanding of the situation, before rolling up your sleeves to do what’s required to get the job done.
Working closely with the Application Systems Manager and the broader IT team, an ordinary day will see you juggling any number of duties including liaising with store and support centre teams, effectively troubleshooting system issues and contributing to routine system health checks, all in a timely fashion.
Working on a rotating roster, public holidays, weekend work and late shifts will be required.
Along with a tertiary qualification in Information Technology, you come to us with proven experience in customer service and issue resolution.
We can offer you a role where you'll be challenged every day to make a difference in a dynamic and fast-paced environment.
We can offer a competitive package, great employee discounts and special offers, Novated Leasing, and we’ll also match every dollar you donate in our Doing Good workplace giving program.
Apply now.
The Good Guys recognises the importance of diversity, and appreciates that different perspectives encourage innovation and create value for our customers.