Customer Support Officer

Summary about this job

Detail information about job Customer Support Officer. Terms and conditions vacancy

Our client is based in Strathpine and is seeking a Customer Support Officer to provide level 1 and 2 service desk support to the organisation, to resolve issues and restore user productivity in a timely manner.
 
The initial contract duration is from 6th August 2018 to 2nd November 2018 working 36.25 hours per week between the hours of 8:00am to 5pm.  
 
Key responsibilities:

• Monitor and process routine incoming help desk requests ensuring all requests are managed professionally, timeframes are met, follow-up actions are executed, ICT asset records are kept up to date and all work is recorded as required.
• Provide administrative support to the organisations information technology systems and services and maintain documentation relating to user resolution issues to expand the knowledge base system.
• Assist with the review of procedures and processes relating to service desk activities.
• Perform on-site support to user by installing computers, hardware and software and assisting with related matters to enhance service delivery.
• Understanding of networking including but not limited to switches, routers, patching, DHCP and VPN.
• Mandatory participation in the on-call roster, to provide after-hours remote and on-site assistance.

 
To be successful, you will possess the following skills:

• Demonstrated relevant experience in a similar role or a role requiring a similar skill set.
• Demonstrated computer literacy not limited to Windows OS, Microsoft Office, Citrix, Active Directory Apple OS and Microsoft Exchange.
• Understanding of Information Technology Infrastructure Library (ITIL) principles and practices, with demonstrated technical analysis and resolutions skills required to carry out routine help desk requests.
• Well-developed people and relationship skills with demonstrated ability to work in a team environment communicating and motivating effectively at all levels of the organisation, contributing to a positive work environment with a strong focus on provision of quality customer service.
• Excellent time management skills to achieve proficiency and effectiveness in managing conflicting priorities and meeting deadlines.
• Certificate II in Information Technology or relevant field.
• Current C class driver’s licence.

 
Working with this high profile organisation, your hourly rate will be $30.05p/h + Super.
 
Please apply now quoting AF1691 - we look forward to hearing from you.