High Touch Engineer

All vacancies of AustraliaInformation & Communication TechnologyHigh Touch Engineer

Rare opportunity for a High Touch Engineer to join a global ICT vendor based in Sydney working with global success clients.

Summary about this job

Engineering - Network

Company: Bluefin Resources Pty Limited

Location: Sydney

Work type: Contract/Temp

Salary: $500 - $670 p.d.

Phone: +61-8-4297-1743

Fax: +61-2-5218-5234

E-mail: n\a

Site:

Detail information about job High Touch Engineer. Terms and conditions vacancy

I am currently working with a large ICT vendor based in Sydney.

They are seeking an experienced High touch engineer (HTE) to join the team on an initial 6 month contract.

The successful candidate will be joining a high performing team of HTE experts.


This position is a consulting role and you will assisting the client's customer base driving a strong enterprise community and supporting frameworks for the global market.


The team you will be joining is a dynamic team working in a fast paced environment responsible for a number of key areas including - enterprise architecture, business insights, operational excellence and aligning these functions with the global enterprise delivery and segmentation.


The team's core focus is to assist key clients with their network deployments and operations to allow effect system operation whilst maintaining a high level of customer satisfaction.

Roles & Responsibilities:

  • 5-7 years professional experience.
  • The role purpose is to assist customers with increasing their network availability and functionality.
  • Deliver technology solutions/services to customers as a specialist to manage their networks.
  • Work as a client facing team member in fast paced professional environment.
  • Provide an excellent customer service experience at all times.
  • Build technical relationships with clients as well as internal teams.
  • Understand better ways to increase customer network capabilities through relationship building skills.
  • Possess detailed knowledge of customer network, critical sites, operating procedures as agreed upon with customer
  • Work has an escalation point for critical customer network issues.
  • Perform root cause analysis on ay escalations or reoccurring issues as required.
  • Attend weekly catch ups with customers and other tech staff to continually review and implement fixes to issues.
  • On call responsibilities for customer escalations.
  • Work on site with clients.
  • Ability and willingness to learn new technologies and new skills.

LAN Switches - Access
CAT 3850, Cat 2960x, Cat 3750

LAN Switches - Distribution
CAT 6800, CAT 6500, Cat 4500

Data Centre
Nexus 9000 (ACI), Nexus 7000, Nexus 2000

Data Center Interconnect Platforms
Cisco ASR 1000, Cat 6500, Nexus 7000

Wireless (Access Points)
Cisco Aironet , 3800, 3700, 700W, 2700, 2600

Standalone Wireless LAN Controlles, Flex Controllers
Cisco 8500, Cisco 5500



Education:

  • BA/BS qualified or equivalent.
  • Cisco certifications preferred.


Don't wait apply now!

IMPORTANT: By submitting your email address and any other personal information when you APPLY to a job, you consent to such information being collected, held, used and disclosed in accordance with our COLLECTIONS NOTICE and PRIVACY POLICY.

http://www.bluefinresources.com.au/privacy-policy

Responds for High Touch Engineer on FaceBook

Read all comments for High Touch Engineer. Leave a respond High Touch Engineer in social networks. High Touch Engineer on Facebook, LinkedIn and Google+