Level 2 IT Support Technician

Summary about this job

Detail information about job Level 2 IT Support Technician. Terms and conditions vacancy

• Leading Managed Services Provider.
• Complete IT Business Solutions.
• Blackburn, VIC.

WHO WE ARE?
Based in Blackburn, DJC Systems provides end to end technology solutions for small and medium-sized business. Their well-established long-term client base and ongoing referral business has seen DJC Systems double in size 2 years ago…..and doubled again last year!!!
"We have fantastic clients that are growing…..and we're supporting their technology through that growth…..they grow….so we grow with them".

ABOUT THE ROLE:
We're on the hunt for a highly professional Service Desk Analyst / Technician Level 2 to join the dynamic DJC Systems team. We're a small but dedicated team of 12 (who are regularly growing), so every single team member has a big impact; we need the "right person", and we need them now!

You should have at least 1-2 years on an MSP service desk, or 3-4 years working on a non-MSP service desk. In both cases preferably in an L2 capacity and/or with on-site experience.

You should have used RMM tools such as Kaseya, Labtech or N-Able, and PSA tools such as ConnectWise or AutoTask. You could be Microsoft Certified at an appropriate level and also be UNI / TAFE qualified – although this isn't absolutely necessary.

But you MUST be self-motivated, have good time management skills and a positive attitude. Exceptional communication and interpersonal skills – are critical as you will have constant direct contact with clients undertaking:

• Working with FCR/L1 team to Triage Incidents.
• Supporting basic and complex network types ranging from 5 to 300+ users.
• Supporting Windows Server & Desktop Technologies & Environments.
• Install and Support Client Applications.
• Migrate users to new desktops & notebooks, with an eye for detail.
• Competently configure or install local/network printers, routers, scanners & network switches, Wireless Access Points.
• Look for opportunities to improve our client's IT (such as rack tidy-up, system upgrades, etc.).
• Work closely with our service desk L1’s, L2's, L3's and Project Team.

As you will occasionally travel to client premises, a Current Clean Australian Drivers Licence is essential.

WHAT ABOUT YOU?

• You are super techy, you love to play with new equipment & technologies.
• You mess around at home with your own virtual set-up, a media centre, gaming rig or home audio.
• You might even be a car guy, who likes to tinker on the weekends.
• You're a likeable and professional person who would enjoy having a steak a couple of times a month with your colleagues.

WHAT’S ON OFFER?

• Your role will commence as 95% office, and potentially 5% site based, but will progress to spend more time on-site depending on your skills and preference.
• Your professional development will be encouraged and supported with further education/training opportunities provided - We are happy to assist you in gaining industry certifications.
• Positive, relaxed yet professional environment where every individual is valued.
• Attractive salary plus superannuation will be offered dependent on qualifications and experience.

YOUR APPLICATION:

If you are ready to build your career with a business that prides itself on providing exceptional customer service and building a strong team, then send your application in now!!

To apply, please apply via Seek and be sure to include a cover letter detailing why you're the best candidate for this job, and don't forget to include the code word "Purple Monkey Dishwasher"

Applicants are asked to provide a current resume along with details/ evidence to support the above requirements of the role. Please note that only applicants meeting the criteria outlined above will be contacted as part of the short-listing process.