Level 1 Help Desk
Great opportunity for a Level 1 Help Desk officer. 3 month contract. ASAP start.
Summary about this job
Help Desk & IT Support
Company: Randstad - Technologies
Location: Brisbane
Work type: Contract/Temp
Salary: Competitive Rates
Phone: +61-3-4531-1938
Fax: +61-8-3743-1346
E-mail: n\a
Site: n\a
Detail information about job Level 1 Help Desk. Terms and conditions vacancy
Randstad is currently working with a large Managed Service Provider to find a Level 1 Service Desk Officer to join their team for a 3 month contract with a strong chance of extension past that point. Previously nominated as an employer of choice, this organization highlights the importance of an excellent team and fosters a culture of training, development and promoting from with.
The Role:
- Customer service experience Experience with LANDesk Service Desk software
- Experience with PureCloud call management software; or similar
- Extensive experience in supporting Apple and Samsung mobile devices
- Experience providing excellent customer service to a diverse client base
- Advanced communication skills in responding to clients with various backgrounds. e.g. Executives, Scientists, field workers,
Essential Qualifications/Certifications/Skills
- Microsoft Exchange
- Microsoft Active Directory
- Microsoft Windows Desktop and Tablet operating systems
- Microsoft Office product suite
- Citrix
- Data Network Communications
- Mobile Technologies (iPhone and iPad)
- Use of Intune and RSA SecurID tokens for mobility solutions.
- LANDesk Service Desk software (or similar)
Highly Desirable Qualifications/Certifications/Skills
- Provide quality first point of contact for customers for ICT incidents and requests.
- Respond to requests and incidents following the defined processes, including escalation procedures.
- Maintain Service Desk processes, procedures and documentation in a way that supports and improves the service provision delivered by the Service Desk.
Interested? Apply Now!
Please send your updated CV by clicking Apply Now.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.