Service & Support Engineer

Summary about this job

Detail information about job Service & Support Engineer. Terms and conditions vacancy

Professional Audio & Television Pty Ltd is a leading distributor of professional broadcast equipment in Australia and New Zealand, with our head office located in Hornsby, Sydney.  We sell, configure, install and commission systems for brands such as LAWO, ARISTA, DirectOut Technologies, RTW, ROSS VIDEO, sonoVTS, Genelec, CyanView, Boland Communications and various others.

A position for a Service and Support Engineer has become available, performing the following tasks and duties:

• Understanding all of PAT’s brands on a technical level, and to be able to manage first & second level support enquiries from customers
• Provide technical service and support and manage all service and support cases including escalating issues to the appropriate person either within PAT or with the appropriate manufacturer
• Provide technical support during system design, configuration, installation and commissioning
• Setup and configure systems for customer inspection, training and commissioning
• Provide technical support to the sales department and assist in system designs

To be successful in this role you will possess the following attributes and characteristics:

• Have held a similar role for at least 3 years within the broadcast industry
• Are very customer focused and dedicated to solve service and support issues for our customers
• Have an understanding of, and keen interest in IP switches, broadcast equipment, broadcast control systems and anything else related to broadcast audio and television
• Have a keen eye for detail and be able to manage your time while multitasking
• Have a very professional telephone manner and be able interact with all levels of personnel - from junior techs to MD’s.
• Be punctual, self driven and willing to ‘go the extra mile’ for the greater good of the company and your career
• Highly responsible, trustworthy and very well presented
• Have a current drivers license

It would be advantageous but not essential if you fulfill the following criteria:

• Have worked in a television and/or radio station
• Have technical experience with any of the brands we represent

We are a small team of high achievers and each team member is highly respected and regarded in their chosen field and industry. To become part of our team, you will not only need to fit in, you will need to bring motivation and determination that is necessary to drive the business forward. As it is a small team, you will need to be an all-rounder who is willing and capable to do what is necessary to get the job done.

If you are the right person for the job, we offer competitive remuneration relative to your experience, a relaxed and fun work environment, further education in the technical field of the broadcast and pro-audio industries. Possible opportunities may also exist for the successful candidate to undergo overseas manufacturer certified training.

To apply for the above position please submit your 1 page cover letter outlining why you are the right person for the job with your CV to [email protected] . Only short listed candidates will be contacted. NO AGENCIES!