Network, Systems and Telco Support Specialist x2

All vacancies of AustraliaInformation & Communication TechnologyNetwork, Systems and Telco Support Specialist x2

Great Telco, cool team, semi NOC, supporting different types of clients from major retailers through schools to major hotel chains. Transport close!

Summary about this job

Help Desk & IT Support

Company: Interface Recruitment

Location: Melbourne

Work type: Full Time

Salary: $55,000 - $62,000 for L1/L2$80,000 + k for L3

Phone: +61-7-3551-9870

Fax: +61-3-6964-8206

E-mail: n\a

Site:

Detail information about job Network, Systems and Telco Support Specialist x2. Terms and conditions vacancy

  • Answering technical support telephone calls and assisting customers with their issue/enquiries
  • Diagnosing and lodging faults with data wholesale suppliers
  • Configuring and supporting web and mail hosting solutions and servers
  • Checking and responding to helpdesk technical support emails
  • Server and router administration
  • Some onsite technical support at customer sites
  • Configuring and troubleshooting of SIP handsets and other SIP endpoints
  • Configuring Asterisk PABX features such as IVR’s, Queues, Schedules etc
  • Configuring CPE for all types of data connections

CISCO CCNA and future CCDP looked upon favourably

 

  • Answer customer calls in a timely and efficient manner
  • Log customer technical support jobs in a timely and efficient manner
  • Assign jobs to other technical support personnel as necessary
  • Maintain communication levels with customers with respect to their job status
  • Escalate technical support jobs to as required
  • Liaise with other IT personnel to schedule on-site calls if required 

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