Network, Systems and Telco Support Specialist x2
All vacancies of Australia • Information & Communication Technology • Network, Systems and Telco Support Specialist x2
Great Telco, cool team, semi NOC, supporting different types of clients from major retailers through schools to major hotel chains. Transport close!
Summary about this job
Help Desk & IT Support
Company: Interface Recruitment
Location: Melbourne
Work type: Full Time
Salary: $55,000 - $62,000 for L1/L2$80,000 + k for L3
Phone: +61-7-3551-9870
Fax: +61-3-6964-8206
E-mail: n\a
Site: n\a
Detail information about job Network, Systems and Telco Support Specialist x2. Terms and conditions vacancy
- Answering technical support telephone calls and assisting customers with their issue/enquiries
- Diagnosing and lodging faults with data wholesale suppliers
- Configuring and supporting web and mail hosting solutions and servers
- Checking and responding to helpdesk technical support emails
- Server and router administration
- Some onsite technical support at customer sites
- Configuring and troubleshooting of SIP handsets and other SIP endpoints
- Configuring Asterisk PABX features such as IVR’s, Queues, Schedules etc
- Configuring CPE for all types of data connections
CISCO CCNA and future CCDP looked upon favourably
- Answer customer calls in a timely and efficient manner
- Log customer technical support jobs in a timely and efficient manner
- Assign jobs to other technical support personnel as necessary
- Maintain communication levels with customers with respect to their job status
- Escalate technical support jobs to as required
- Liaise with other IT personnel to schedule on-site calls if required
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