Service Assurance - Team Lead

Summary about this job

Detail information about job Service Assurance - Team Lead. Terms and conditions vacancy

• Permenent Role
• ASAP Starts
• Large Company

Rubix is a privately owned Australian resourcing company that was designed by industry specialists to provide manpower services in the telecommunications fixed-line and wireless space. We offer a variety of simple and complex delivery solutions underpinned by more than fifteen years of extensive experience, incorporating professional consulting and subcontracting services throughout our field of expertise.

One of our large clients is seeking a Service Assurance lead in Sydney responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance and security) or network components to drive network efficiency and availability. Ensure efficient and effective technical customer service as per SLAs.
 
The Role:

• Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues. Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability.
• Provide technical expertise in assisting clients with installations, maintenance, upgrades and repairs for IP, Transport, Voice and Mobility, WLA ATMs. Maintain quality standards to achieve optimal levels of operation and KPI targets. Provide last mile support for service assurance of all business segments across TCL.
• Track and monitor network traffic and performance to ensure minimal interruption to transmission and/or network switches. Ensure adequate monitoring of various network aspects panning across different service and ensuring quick and appropriate resolution of network issues (remote as well as on-field).
• Correct network and SOC problems effectively and in a timely manner. Drive initiatives, industrialization, and efficiencies to network facilities for improvements (i.e. enhancements, updates, upgrades, new systems).
• Establish tools and procedures to monitor network performance. Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services.

 You:

Education: Graduate B.Sc or engineer Experience: 4-8 years
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