VoIP Services Support
As a VoIP Service Support, you will be responsible for supporting our Small to Large Clients all over the world.
Summary about this job
Telecommunications
Company: Clarity Networks PTY LTD
Location: Brisbane
Work type: Full Time
Salary: $35,000 - $44,999
Phone: +61-2-9338-6439
Fax: +61-2-7849-9321
E-mail: n\a
Site: n\a
Detail information about job VoIP Services Support. Terms and conditions vacancy
- Australian Owned & Operated
- Work from home days
- International Network - Very rare opportunity!
Clarity Networks is one of the Australia’s Largest international VoIP Wholesale providers. We have office’s in Brisbane, ipswich, India & USA.
We have a positive culture focused on growth and excitement.
Before we get started on the role, we want to get the good stuff out first, we are looking for an individual who loves VoIP, this may be someone like me who is writing this ad that has been playing with VoIP and anything IT since they could remember.
We don’t care if you didn’t finish year 12, If you don’t have any real-life experience that is okay to! Just along you understand VoIP and the basics of it and as I said before, Love playing with new VoIP related toys! Also, talking to customers all day everyday is something you must enjoy.
You can’t be a morning person! This is a Night Shift role, normally this shift starts at 10pm so you must be a night owl!!
We do have a day shift role coming up soon so please apply if you need a day time shift. This role wont start for another 6 weeks for the day time shift.
Your Role
As a VoIP Service Support, you will be responsible for supporting our Small to Large Clients all over the world.
You will be actively involved in presales, data collection, system design and build, and implementation.
You will provide ongoing support, make requested changes to the system, and diagnose and resolve any issues that arise
VOIP Sales
Prospect existing clients.
Follow up on leads from our existing 2000 wholesale client’s. Website leads, and resellers which our Account Managers will pass to you
VOIP Specialist/Support
- Work with Clients to assist them implementing / Setting up new/existing VoIP Trunks/ Countrys.
- Assist with pre-sales and post sales technical support queries.
- Maintain our internal systems – Ensure it is in an organised state by monitoring customer and trunk additions and removing duplicates and redundant services where required.
- Escalate technical support queries to our Level 2/3 to assist with customer support matters.
- Be willing and able to learn Class 4/5 VoIP systems
- Assist customers with billing disputes & enquires
And so much more!
What you'll need to succeed
You will have an understanding and working knowledge of SIP Trunking, DIDs, Call Routing and Codec selection.
If you think you have what it takes to succeed in this role and want to be a part of a high performing team then we want to hear from you!
Once you are fully trained and confident, we do have work at home program so you may only end up in the office 1 to 2 days a week.
The office for this role is located in Ipswich, But the ability to go to Brisbane occasionally is needed as well.
Clarity Networks is an equal Opportunity Employer! This is a fulltime position.
Please submit your resume and provide a cover letter explaining why we should employ you.
You must have the right to live and work in this location to apply for this job. Only successful applicants will be contacted.
About Clarity Networks
Clarity Networks owns and operates one of the largest IP Voice networks, delivering complete coverage throughout Australia New Zealand, USA & every country in the world. Globally interconnected, our network already delivers Billions of Voice minutes