POS Field Support Technician

Summary about this job

Detail information about job POS Field Support Technician. Terms and conditions vacancy

• Innovative Point-Of-Sale-System • Success through supporting others • Includes company vehicle and phone
 

Who we are:

H&L has been providing Point Of Sale/Stock Control solutions to the Hospitality industry for over 25 years. We continue to be the leading software provider of scalable solutions for the Food & Beverage industry.

Our products & services include POS/Stock Management, Workforce Management, Global Marketing/Loyalty solution, Bookings, a range of Point of Sale hardware products & after sales support.

We are seeking to appoint a seasoned Technician to work with & support our clients in New South Wales.

This is an autonomous role, requiring a self-motivating & results-focused individual who is able to provide technical services & support to hospitality venues across NSW.

The primary responsibilities for this role are:

• Installation of hardware & software components of POS management systems & other related products;
   
• Onsite & remote based support of all H&L applications and hardware;
   
• Efficiently maintain CRM records;
   
• Maintain a good understanding of current desktop operating systems, applications including MS Office, anti-virus, etc
   
• You will receive on the job training; however an applicant with previous experience of Sysnet and H&L products, and/or hospitality management experience would be at an ideal advantage.
   
• Support scheduled after hours on-call roster;
   

To be successful in this role you will be flexible & adaptable in your approach & have the ability to understand & communicate complex technical concepts as required.  You will have:

• Previous experience with software troubleshooting, hardware & software installation/upgrades;
   
• Previous experience with diagnostics and repair of hardware /software issues via analytical & detailed troubleshooting to ensure issues are resolved quickly and accurately;
   
• An understanding of switching and routing (LAN / WAN / VPN);

• A positive 'can-do' attitude & excellent communication & interpersonal skills;

• Ability to work independently & as part of a team;

• Experience in hospitality & point of sale;

• Exercise discipline & attention to detail to all assigned tasks;

• Respond at an even pace & maintain effective time management skills;

• Possess a genuine desire for improvement & excellence;

• Ability to undertake regional travel as required.
   

If this is you, please send us your application as we may have the perfect job that you have been looking for!