Technical Support Consultant - HRIS

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Are your great with HR systems and supporting client? Then join ELMO, Australia's fastest growing SaaS solution.

Summary about this job

Help Desk & IT Support

Company: ELMO Software Limited

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-3-6259-2994

Fax: +61-8-3410-4999

E-mail: n\a

Site:

Detail information about job Technical Support Consultant - HRIS. Terms and conditions vacancy

ELMO is a dynamic, engaging and fast paced software company. We are agile in nature and even more agile with our offering.  If you have experience in HR Administration working with, or implementing HR information systems then this role may be what you are looking for. 

The key to this function is communication, understanding the ELMO HR solutions and supporting ELMO clients who use our solutions. 

As a Technical Support Consultant you will demonstrate great client support, be a strong team player, become proficient with our HR solutions and share ways to innovate the solutions. Success in this function can see other job opportunities open up to you within the Client Services division. 

Key responsibilities:

In joining our Technical Support team, you will be responsible for:

  • Gaining an in-depth knowledge of all ELMO solutions 
  • Answering client's calls and emails 
  • Systems-related troubleshooting for both internal and external stakeholders 
  • Logging and maintaining records of all solution-relating troubleshooting (technical queries, user errors, configuration errors) 
  • Maintaining all records associated with the troubleshooting of ELMO solutions 
  • Providing level 1 support by gathering information to determine the issue, classifying the issue (technical queries, user error, configuration errors, system bugs) and (where possible) directly troubleshooting issues 
  • Providing level 2 support by determining the underlying cause of more complex issues and (where possible) resolving basic technical issues (e.g. configuration errors) 
  • Escalating level 3 support issues (systems bugs) to the development team and assisting in the resolution (provide detailed information, user acceptance testing) 
  • Supporting the evolution of ELMO solution by capturing client feedback about potential enhancements and completing user acceptance testing for system updates 
  • Contributing in maintaining long term relationships with key client contacts 
  • Development of user guides for ELMO systems 
  • Representing ELMO Talent in all client communications in a manner befitting the Company's professional expectations. 

Positional Qualifications, Attributes and Skills:

Be eligible to work in Australia, and residing in Sydney.

  • Qualifications in Computer Science or Human Resources disciplines preferred
  • Experience in HR or HRIS
  • Excellent communication skills (both written and verbal) to suit a wide range of people and contexts 
  • Strong technical capability with a keen interest in HR technology 
  • The ability to digest technical information and relay this to non-technical people 
  • Customer service ethic and focus that are client-driven 
  • Dedicated team player, with an ability to work autonomously 
  • Performance - and solutions-oriented

Only Australian or Permanent Residents with the skills and attributes outlined will be considered.

Only shortlisted candidates will be contacted.

No agencies please.

 

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