IT Support Technician
Technical support to Digicor customer base. Varied role within a great team environment.
Summary about this job
Help Desk & IT Support
Company: Digicor Pty. Ltd.
Location: Perth
Work type: Full Time
Salary: n\a
Phone: +61-2-8583-5051
Fax: +61-2-6742-5612
E-mail: n\a
Site: n\a
Detail information about job IT Support Technician. Terms and conditions vacancy
DIGICOR is a dynamic enterprise solution distributor and business solutions provider within the IT industry. Since the opening of DiGiCOR in 1997, an Australia/New Zealand focus has allowed DiGiCOR to become one of the most respected Enterprise Solution Distributors and Systems Integrators in the region with emphasis on high-performance Servers and Storage. Please visit www.digicor.com.au for more company info.
To provide effective and efficient, high quality service to Digicor internal and external customers in order to meet and exceed the company’s goals
RESPONSIBILITIES
- Technical Support via e-mail, phone and on-site service
- Provide after-hours, on-call and/or standby support to customer base
- Assist sales team for technical clarification
- Hands on skill on quality system assembling
- Warranty and RMA product support
- Work as a team member with other technicians, contributing to the culture of the company
- Internal IT Infrastructure Management
- Internal Stock Management
QUALIFICATIONS
Education and Experience Required:
- IT Professional certifications
- 1 – 2 years’ experience as a hardware technician and/or field engineering role with hands on experience
- The ability to provide after hours and standby / on-call support is essential
- Bachelor’s degree in Computer Science will be an added advantage
Knowledge and Skills Required:
- Knowledge on server and storage components
- Knowledge on Microsoft products
- Knowledge on RAID technology and configuration
- Server assembly knowledge and experience will be highly regarded
- Onsite hardware break-fix experience
- Good communication skills both written and verbal
- Professional certification will be an added advantage
You will be join Knowledge on Unix will be an added advantage a dynamic team of smart, high performers with true enthusiasm and passion for what they do. If you think this role sounds like you, then we want to hear from you!