Level 2 Help desk Technician - $60,000 + S

Summary about this job

Detail information about job Level 2 Help desk Technician - $60,000 + S. Terms and conditions vacancy

About the company
An award-winning Global EdTech company used by hundreds of leading schools are seeking a Junior Helpdesk Technician to join their team on a full-time permanent basis located in North Sydney.

This role will develop into a critical frontline role, you'll be responsible for dealing with clients request via phone and email ensuring their clients take full advantage of all software offered. You will understand, diagnose and fix IT related technical issues.

  
Duties & Responsibilities
• Provide technical support (written and telephone) to their clients (Teachers/Students/Parents) across Australia 
• Create a thorough understand of their product and services
• Provide internal support on an adhoc basis
• Participate in projects to improve documentation, data and processes
• Probe heavily into the technical issues, solve or escalate issue in timely manner
• Help them achieve a closer rating to 100% customer satisfaction
• Issue professional and excellent customer service at all times

Skills & Experience
• 1-2 years experience in similar helpdesk role
• Worked in a similar role or a customer service role previously
• Excellent communication skills
• Driven to learn during work and in your own time
• HTML coding and SQL skills (Very Advantageous!!!)

Culture
This is a small close-knit team of 7 in Australia looking to expand. They are a sociable team looking for a driven, bubble individual to join their collaborative team on a permanent basis. 

Benefits
• Small close-knit team in Australia
• Global EdTech Company continuously growing
• Excellent training program
• Fantastic office environment - Football table/chill out area/Christmas and Summer Events
• 25 days' holiday + 3 days at Christmas


How to Apply
Applications are via the apply now button only.
Please ensure all resumes are in WORD format.
Only successful applicants will be contacted for interview.

Thank you in advance for your application!
 
Please only apply if you have full working rights in Australia