Service Desk Analyst
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Currently looking for a Service Desk Analyst - L1 for a large organisation in Melbourne CBD. 1+ years exp and Windows, O365 & Citrix skills required.
Summary about this job
Help Desk & IT Support
Company: Data#3 People Solutions
Location: Melbourne
Work type: Contract/Temp
Salary: n\a
Phone: +61-8-9120-2075
Fax: +61-8-6921-2973
E-mail: n\a
Site: n\a
Detail information about job Service Desk Analyst. Terms and conditions vacancy
- Early July start
- 3 months' contract + extensions
- Melbourne CBD location
Role and Responsibilities:
- To provide Level 1 technical support to internal staff via phone, email and face-to-face
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be proactive when dealing with user issues.
- To log all calls on the Service Desk logging system.
- Respond to enquiries from clients and help them resolve any hardware or software problems.
- Maintain a log of any software or hardware problems detected.
- Support users in the use of Computer equipment by providing necessary training and advice.
- To allocate more complex calls to the relevant IT Support member.
Skills and Experience Required:
- 1-2 years IT Support experience via phone, email and face-to-face
- Excellent telephone manner and communication skills
- Experience working in large organisation/environment is preferred
- Strong all round knowledge of Windows 7-10, Office 365, Citrix and VLAN knowledge useful
- Basic understanding of PC hardware set-up and configuration.
- Strong knowledge of ITIL methodology
Are you interested in this role and match the requirements? Please apply now by clicking the Apply - button below
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