Level 2 IT Support Technician

Summary about this job

Detail information about job Level 2 IT Support Technician. Terms and conditions vacancy

• Leading Managed Services Provider.
• Desktop Support / Office 365 /Active Directory
• East Melbourne Based Role.

THE ORGANISATION:
This privately owned Australian IT Services organisation has been providing network consulting, services and solutions for over 20 years. Their core business revolves around providing quality and cost-effective managed IT services optimising business technology and performance improvement.The organisation’s success is attributable to a strong, dedicated team of people working towards personal growth and the organisation’s goals. All employees are an important part of the team and their contribution to the company’s success is always valued and respected.

THE ROLE:
The organisation requires the services of an experienced IT Technician to provide IT support for a Managed Services client. This role will consist of onsite support for one of their key clients on a full-time basis. You will provide an exceptional level of service and assistance in rectifying issues as they arise both remotely, via phone and email support, as well as face-to-face support. This is very much a hands-on role involving varied tasks and your broad technical knowledge and troubleshooting experience will be essential together with your ability to communicate in a clear and effective manner when resolving issues. Excellent spoken and written English is a key requirement.

KEY RESPONSIBILITIES:

• Assist in the customisation and adaptation of existing programs to meet clients’ requirements and expectations.
• Provide advanced telephone, face-to-face and online support to clients.
• Install and configure software for workstations and servers as required.
• Connect users to networks and provide initial training in facilities and applications.
• Maintain and enhance existing client relationships by providing consistent and responsive support and a professional level of service.
• Maintain regular verbal reporting and feedback to the Team Leader and Strategic Account Manager regarding all aspects of the support provided and the overall relationship.

SKILLS & EXPERIENCE:

• 2+ years’ Level 2 help desk support experience.
• Proficient Microsoft Office 365/Active Directory skills and Windows Server 2008-2012.
• Strong Desktop Support skills.
• A general knowledge of technical infrastructure, backup systems and software.
• Familiarity with Skype for Business, TCP/IP, Network Patching, Microsoft IIS, Microsoft SQL Server, SAGE CRM will be an advantage.
• Previous experience in a fast-paced environment with the ability to multitask and complete multiple supports requests with competing priority.
• Excellent written and spoken English with a pleasant and effective phone manner.
• Attention to detail with effective problem-solving skills.

The role is ideally suited to a self-starter who enjoys working in a fast-paced and dynamic environment and thrives on getting things done efficiently no matter what the issue. If this opportunity excites you and you possess the skill set and experience to succeed we would definitely like to hear from you and welcome your application.