Junior Business Analyst | SDLC

Summary about this job

Detail information about job Junior Business Analyst | SDLC. Terms and conditions vacancy

Role Overview:
The Business Analyst role involves working with internal and external stakeholders to define and document the business requirements which support the correspondence processes. This is achieved through working on the implementation of new products, as well as managing changes to existing products and ensuring reconciliation of production processes are met. The Business Analyst is also expected to review current processes and help evolve these processes by identifying opportunities for improvement in the most cost efficient way.

Responsibilities:
Business Analysis / Requirements Gathering for project Implementations

• Ensure that the requirements gathering process is structured and formalised at the beginning of each project.
• Following project management methodologies that are set at the beginning of a project. This is to ensure that all dates are met and any issues of delays or risks to the project need to be raised to the project manager as soon as these occur.
• Evidence of sign off and version control is available and accessible. Once requirements are completed at different interval stages of a project/implementation/change.

Reconciliation/Issue and Change Management

• Change management processes adhered to on changes to current collateral
• Conduct the required reconciliation of batch files and ensure all samples have been received and approved within the required time-frames.
• Reconcile the exceptions report on a daily basis to ensure that all packs raised have been included in a batch. Any exceptions/extractions are managed within required time-frames.

Process Improvement

• Reviewing existing process documentation in order to understand the current end-to-end Customer Correspondence processes and ensure that these documents are up to date. Create new documentation which may assist with your understanding of these processes.
• Work with existing staff members to understand the current challenges. Create a plan of action to try and resolve these challenges

Third Party Management

• Ensure third party relationship is maintained and managed in a professional manner.
• Ensue Issue register with third party Is updated and addressed with supplier.
• Supplier is fully aware of changes that are in the pipeline.

Stakeholder Management

• Meet with stakeholders to discuss and educate them on the customer correspondence’s processes.
• Work with stakeholders on improvements to the correspondence pieces.

Requirements and Skills:

• Excellent communication skills - written and verbal
• High attention to detail
• A track-record in gaining the confidence of business stakeholders
• Understanding and documenting business requirements
• Facilitating workshops and documenting outcomes
• Well-developed interpersonal skills, including the ability to influence and drive other team members and departments
• Prepared test plans and conducted User Acceptance Testing
• Identifying process improvement opportunities within the Customer Correspondence team
• Ability to maintain good relationships with external providers
• Ability to be innovative and creative
• Ability to multi task and manage conflicting priorities
• Ability to work to deadlines & deliverables

If this sounds like your background and experience please apply directly below.