Technical Operations Manager
Pivotal management role offering variety, responsibility, and the chance to be rewarded for your achievements. Work with the best in ICT support.
Summary about this job
Management
Company: In2view Recruitment
Location: Adelaide
Work type: Full Time
Salary: n\a
Phone: +61-8-3939-2079
Fax: +61-8-5871-3241
E-mail: n\a
Site: n\a
Detail information about job Technical Operations Manager. Terms and conditions vacancy
- Well-known and established business.
- Engagement with a diverse and growing client-base.
- Exposure to the latest technology and solutions.
Are you client-focused and thrive on service delivery?
Do you enjoy breaking-down complex technical problems and managing the resources required to make things happen?
Our long-established client provides high-level ICT support and services to a diverse industry range, supporting clients located in South Australia, interstate and globally via on-site and managed service environments.
Sustained expansion has resulted in an exciting opportunity to join our client in the newly created role of Technical Operations Manager. Leading the Engineering and Helpdesk Teams, you will provide guidance and support to your team members as they provide ICT services and support to the organisation’s diverse client-base, exceeding the expectations of clients through the quality of customer service, meeting client needs and via the provision of value-added services.
Reporting directly to the primary stakeholders, working collaboratively with the Sales and Administration Teams will also be key to your success in this role.
What they’ll bring:
- An established and progressive ICT service provider environment
- Engagement with a diverse and growing client-base
- A professional and close-knit team environment
- Exposure to the latest technology and solutions
- The opportunity to be rewarded for your achievements.
What you’ll bring:
- Strong ICT background
- Proven record of analysing business and technical specifications, and driving projects to completion
- A minimum of 5 years’ proven experience in a senior technical operations / service delivery management role
- Tertiary management qualifications (or equivalent experience)
- Operational experience of delivery service management methodologies
- A technical aptitude and be commercially astute
- Excellent stakeholder management skills
- Proven CRM capabilities
- Ability to work through roadblocks and provide solutions
- Strong organisational, planning, leadership and management skills, applied with a confident and professional manner
- Staff recruitment, review, mentoring and development capabilities
- Ability to quickly comprehend a range of diverse client environments and industry sectors
- Strong English communication skills (written and verbal) with professional presentation skills
- Excellent soft skills, including conflict resolution, influence and negotiation skills
- Proven ability to motivate and empower people, and facilitate a positive work environment
- Comfortable with actively coaching, mentoring and giving feedback, as well as receiving and acting upon feedback from others
- Ability to develop and implement enhanced technical processes and delivery methodologies to improve client outcomes and overall satisfaction
- Outstanding attention to detail
- Critical thinker and decision-maker
- Ability to work under pressure in a highly targeted environment
- Ability to work effectively both collaboratively and independently
- Committed to self-development and the development of others.
Keen? Click on the 'apply now' button and provide us with an up-to-date resume in Word format, together with a cover letter addressing the key criteria.