Desktop Support Lead

Summary about this job

Detail information about job Desktop Support Lead. Terms and conditions vacancy

• Leading Healthcare Organisation
• Enterprise Level Support Environment
• Opportunity to Drive Delivery of SLA's

The Role:

Our client is a leading provider of Healthcare services across Australia. Due to continued growth, they now require an Desktop Support Lead to join their talented Service Delivery Team.

Responsibilities:

The End User Services Lead is a critical service delivery role that is responsible for managing a national team of technical service coordinators. This will involve providing regular leadership, mentoring and coaching to all team members in order to actively ensure that SLA’s are achieved.

Key Requirements:

• Over 5 years of leadership experience within a 5000+ seat environment
• Demonstrated experience shaping and managing teams to provide a high level of service
• Skills in Windows Operating Systems, Server 2012, Exchange and Active Directory
• Strong understanding of ITIL and Service Management practice
• Previous experience managing technology vendors and outsourcing partners
• Strong communications and interpersonal skills

The organisation offers a collaborative environment where you will lead project and BAU support requirements. Additionally, this role will provide extensive executive level engagement with the ability to shape service delivery strategy and optimise the capability.

Rowben Consulting Information Technology specialise in IT positions. If you are interested in this role, or any IT related opportunities, please apply or contact John Krikas for a confidential discussion on (03) 8320 7567.

Please follow us on LinkedIn for our latest positions and industry updates.